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Serigor Inc. in Wilmington, DE is seeking an AWS Network Engineer to join the Technology team.
The Senior Infrastructure Support II will focus on infrastructure changes, implementing strategies for rapid, reliable deployments, and minimizing downtime across on‑premises and cloud environments. The ideal candidate will have 5+ years in IT, strong AWS networking knowledge (VPC, Direct Connect, ELB), ITIL familiarity, and experience leading technical initiatives.
As part of the Technology team, the Senior Infrastructure Support II will focus on the technological side of change, including changes to system processes, infrastructure/application systems and technologies. The role will also create and deliver strategies and plans to help employees maximize the adoption of innovative programs utilizing effective communication/troubleshooting skills. This is a fantastic opportunity for someone who is looking to play a key role in implementing fast and effective change across a company, ensuring the organizations Infrastructure is online and downtime is minimized.
Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve.
Participate in audits & security reviews, providing required IT documentation and/or information.
Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies.
Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework.
Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations teams objectives.
Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
Troubleshoot and maintain the infrastructure that our environment runs on.
Assist the team with implementations both on premises as well as in the cloud.
Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
Perform additional duties as assigned.
Assist management in leading the team and aligning to company goals for all members of the Infrastructure team.
Implement Troubleshoot and Deploy assets and solutions to the cloud environments
Minimum of a high school diploma or GED. BA or BS Degree is preferred.
Minimum of 5 years experience working in the Information Technology Industry.
Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred.
Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets.
The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company needs.
Ability to lift 25+ pounds and sit for prolonged periods of time.
Collaborator that can collaborate with other teams in the organization.
Excellent analytical and troubleshooting skills.
Strong people skills, in addition to effective customer interaction skills.
Some familiarity with Cloud Technology (AWS, Azure, Google Cloud).
Knowledge of Active Directory and basic Microsoft applications.
Ability to work well under deadlines and in a demanding environment.
Familiarity with the principles and practice of configuration management and change control.
Ability to design, implement and maintain automation and monitoring processes.
At least 2 years windows server administration experience
Good understanding of the TCP/IP stack and networking
Ability to lead complex initiatives, delegating tasks appropriately while maintaining accountability for outcomes.
Skill
Required/Desired
Amount
of Experience
AWS Infrastructure Administration and Support
Required
5+
Years
Advanced Networking (TCP/IP, Routing, Firewalls, Subnets, ARP Tables)
Required
Years
Infrastructure Troubleshooting and Technical Support
Required
Years
Cloud Infrastructure Deployment, Maintenance, and Monitoring
Required
Years
IT infrastructure technology role
Required
5+
Years
Windows & Linux environments
Required
Years
Windows server administration
Required
2+
Years
AWS, Microsoft, Cisco, or CompTIA certifications
Desired