AWS MS Engineer (Typescript OR Node.js)

TTEC Digital; Austin (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

Join TTEC Digital as an AWS MS Engineer in a remote role, providing advanced troubleshooting support using AWS Serverless technologies. In this dynamic position, you will work with enterprise clients to enhance system performance and deliver exceptional customer experiences. Applicants should have solid experience with JavaScript and AWS services.

Benefits

Medical, dental, vision

Tax-advantaged health care accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off

Qualifications

• Minimum of 1 year experience with AWS Serverless concepts and services.
• Minimum 1 year experience with vanilla JavaScript, TypeScript, and Python.

Responsibilities

• Maintains customer system performance and builds features in client systems.
• Answers trouble tickets and guides customers through various support channels.
• Updates and maintains VoiceFoundry products and tools.

Skills

AWS Serverless concepts

JavaScript

TypeScript

Python

NodeJS

Troubleshooting

Communication

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.

The TTEC Digital AWS Partner Practice, comprised of over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.

As part of our AWS MS Engineering development team, working REMOTELY in the US, you will work with our enterprise-level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.

What You'll Be Doing:

• Works with a variety of clients and projects to maintain customer system performance
• Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools
• Answers trouble tickets and guides customers via email, phone, and video conferences
• Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients

What You'll Bring:

• Minimum of 1 year of experiencewith AWS Serverless concepts and services
• Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.
• Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
• Clear communication and a sense of urgency is important.
• Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems.

$55,000 - $75,000 a year

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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