AWS Connect Developer (Contract)

10Pearls; Northern (KY); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with 4% employer match

Paid time off and parental leave

Life and AD&D insurance

Competitive compensation

Job summary

10Pearls is seeking a seasoned Amazon Connect specialist to design, build, and optimize contact flows, Lambda integrations, and conversational IVR using Lex and Polly in a live customer environment. You will collaborate with stakeholders to translate requirements into scalable configurations and ensure quality reporting and analytics.

The role emphasizes IaC with CloudFormation or Terraform, CRM integrations, and cross-functional teamwork to deliver end-to-end Connect solutions for enterprise

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 5–7 years of related experience.
• Hands‑on experience with Amazon Connect, including contact flows, routing, and Lambda integrations.

Responsibilities

• Design, build, and configure Amazon Connect contact flows.
• Develop and integrate AWS Lambda functions to support Connect contact flows.
• Build and tune conversational IVR experiences using Amazon Lex, including intents and bot integration.
• Configure Amazon Connect Contact Lens, call recording, and CTRs for reporting and compliance needs.
• Integrate Amazon Connect with CRM and other backend systems via APIs.
• Monitor, troubleshoot, and optimize contact center performance using CloudWatch.
• Support deployment and infrastructure-as-code practices for Connect across environments.

Skills

Amazon Connect

Lambda integrations

Agile

Analytical skills

Education

Bachelor's degree or equivalent

Tools

CloudFormation

Terraform

Job description

• Design, build, and configure Amazon Connect contact flows, including IVR call flows, routing profiles, queues, hours of operation, and quick connects.
• Develop and integrate AWS Lambda functions to support Connect contact flows (e.g., data lookups, dynamic routing logic, third-party API calls).
• Build and tune conversational IVR experiences using Amazon Lex, including intents, slots, and bot integration with Connect.
• Configure Amazon Connect Contact Lens, call recording, and Contact Trace Records (CTRs) for reporting and quality/compliance needs.
• Integrate Amazon Connect with CRM and other backend systems (e.g., Salesforce, ServiceNow) via APIs and event streams.
• Monitor, troubleshoot, and optimize contact center performance using CloudWatch metrics, logs, and alarms.
• Support deployment and infrastructure-as-code practices for Connect instances (e.g., CloudFormation/Terraform) across environments.

Requirements & Stakeholder Support

• Partner with contact center operations, workforce management, and business stakeholders to translate call center requirements into technical Connect configurations.
• Document Connect designs, configurations, and technical specifications for the project team and future maintenance.
• Support and coordinate user acceptance testing (UAT) for new or updated contact flows.
• Communicate enhancements, changes, and issues to project managers and stakeholders.

Who You Are

Required

• Bachelor's degree in a technical field (e.g., computer science, engineering) or equivalent experience.
• 5–7 years of related experience.
• Hands‑on experience developing and configuring Amazon Connect, including contact flows, routing, and Lambda integrations.

Preferred

• Call center / contact center experience, ideally supporting or building solutions for a live call center environment.
• Experience with Amazon Lex, Amazon Polly, and Contact Lens for conversational IVR and quality/analytics use cases.
• Familiarity with infrastructure-as-code (CloudFormation or Terraform) for deploying and managing Connect instances.
• Knowledge of Agile software development and the software development life cycle (SDLC).
• Strong analytical skills, sound judgment, and the ability to work independently and drive projects to completion.

About 10Pearls:

10Pearls is a global, purpose-drivenAI - native digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future‑proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high‑growth mid‑size businesses, and some of the most exciting start‑ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi‑tech. Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visithttps://10pearls.com .

We offer a competitive compensation package, including the below benefits for full-time employees:

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
• Employer‑funded health reimbursement account (HRA) for the high‑deductible health plan option
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
• Employer‑paid short‑term, long‑term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full access to Tysons Corner Headquarters office with amenities: a state‑of‑the‑art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on‑site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.