AWS Connect Administrator (Required Security Clearance)

Intellect Solutions LLC; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Intellect Solutions LLC seeks a seasoned cloud administrator to support FBI CJIS telecommunication systems on AWS GovCloud. You will manage Linux-based VMs, configure AWS Connect workloads, and ensure 24/7 uptime with robust security controls and encryption.

You will implement infrastructure as code with CloudFormation/Terraform, monitor using CloudWatch and Splunk, and participate in SAFe Agile ceremonies while collaborating with cloud developers on CI/CD and DevSecOps practices.

Qualifications

• 7+ years Linux system administration with cloud exposure.
• Hands-on AWS GovCloud experience and Connect operations.
• Experience with IAM, CloudWatch, S3, EC2, and CloudFormation.
• Familiarity with SAFe Agile practices and JIRA/Confluence.

Responsibilities

• Administer and support AWS GovCloud infrastructure for CJIS systems.
• Configure, monitor, and patch Linux VMs in AWS environments.
• Manage AWS Connect telephony workloads with high availability.
• Implement IaC using CloudFormation, Terraform, or Ansible.
• Enforce security controls, encryption, and MFA per FBI CJIS standards.
• Participate in CI/CD and DevSecOps with cloud developers.
• Contribute to SAFe ceremonies and on-call incident response.

Skills

Linux administration

AWS GovCloud

AWS Connect

IAM management

Cloud security

SAFe Agile

Tools

CloudFormation

Terraform

Ansible

AWS CloudWatch

Splunk

Jira/Confluence

Job description

Please apply only if you hold an Active Secret (or higher) clearance

Job Description:

Responsibilities

• Administer and support cloud-native infrastructure powering FBI CJIS's telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3.
• Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
• Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
• Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
• Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with FBI CJIS security standards.
• Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
• Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
• Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
• Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
• Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.

Required Skills and Experience

• 7+ years of experience administering Linux systems, with at least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments.
• Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
• Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation.
• Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
• Hands-on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation.
• Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
• Experience working in SAFe Agile environments using JIRA and Confluence.