AWS Cloud Engineer (Amazon Connect Specialist)

Areti Group | B Corp™; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative B Corp™ is seeking a skilled AWS Cloud Engineer specializing in AWS Connect to enhance cloud-based contact center solutions. This fully remote role offers the chance to design, deploy, and maintain critical infrastructure while ensuring compliance with healthcare regulations. The ideal candidate will have a strong background in AWS services, security best practices, and infrastructure automation. Join a forward-thinking company where your expertise in AWS can make a significant impact on healthcare technology. If you're passionate about cloud solutions and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proven experience in AWS Cloud Engineering with a focus on AWS Connect.
• Strong proficiency in AWS services and compliance with healthcare regulations.

Responsibilities

• Design, deploy, and maintain AWS Connect infrastructure for high availability.
• Automate infrastructure provisioning using IaC tools like Terraform.

Skills

AWS Cloud Engineering

AWS Connect

Infrastructure as Code (IaC)

Healthcare Compliance (HIPAA, HITRUST)

Networking and Security Best Practices

Scripting (Python, Bash, PowerShell)

DevOps Methodologies

Monitoring and Logging Tools

Analytical Skills

Communication Skills

Tools

Terraform

CloudFormation

AWS Lambda

AWS API Gateway

AWS S3

AWS CloudWatch

AWS DynamoDB

AWS X-Ray

Job description

Direct message the job poster from Areti Group | B Corp

Principal Recruitment Consultant specialising in the Conversational AI and Contact Center (CCaaS) markets

Location: Fully remote

Job Type: Contract (C2C) 12 months

Industry: Healthcare/Cloud Technology

Job Overview:

We are seeking a skilled AWS Cloud Engineer with expertise in AWS Connect to design, deploy, and maintain our cloud-based contact center solutions. This role requires a strong understanding of AWS services, security best practices, and infrastructure automation. Experience in healthcare compliance frameworks (HIPAA, HITRUST) is highly desirable.

Key Responsibilities:

• Design, deploy, and maintain AWS Connect infrastructure to ensure high availability and scalability.
• Optimize AWS services for performance, security, and cost-efficiency.
• Ensure compliance with healthcare regulations, including HIPAA and HITRUST.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform and CloudFormation.
• Monitor system performance, troubleshoot issues, and implement improvements.
• Collaborate with cross-functional teams to align AWS solutions with business objectives.
• Implement security best practices, including identity and access management (IAM), data encryption, and network security.
• Develop and maintain technical documentation for cloud environments and infrastructure.

Required Skills & Qualifications:

• Proven experience in AWS cloud engineering with a focus on AWS Connect.
• Strong proficiency in AWS services such as Lambda, API Gateway, S3, CloudWatch, and DynamoDB.
• Solid understanding of networking, security, and compliance best practices.
• Hands-on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Experience with monitoring and logging tools (CloudWatch, AWS X-Ray, etc.).
• Familiarity with scripting and automation (Python, Bash, or PowerShell).
• Understanding of DevOps methodologies and CI/CD pipelines.
• Experience in a healthcare environment with knowledge of HIPAA and HITRUST compliance (preferred).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and teamwork abilities.

Preferred Qualifications:

• AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
• Experience integrating AWS Connect with third-party applications and CRM systems.
• Knowledge of VoIP technologies and contact center operations.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Consulting

Industries

IT Services and IT Consulting