Awake Overnight Direct Care Supervisor

Walker Therapeutic & Educational Programs; Needham (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Walker Therapeutic & Educational Programs in Needham, MA, seeks an Awake Direct Care Overnight Supervisor to work with children and youth facing social, emotional, and behavioral challenges. You will be part of a multidisciplinary team, providing a therapeutic milieu during the overnight shift and ensuring safety and continuity of care.

Under supervision of the Assistant Director of Residential Milieu Services, you will manage staff schedules, conduct supervision and evaluations, perform crisis

Qualifications

• TCI training certification or ability to obtain
• First Aid/CPR certification required
• Medication administration training required
• Strong interpersonal and communication skills
• Ability to stay calm and make safe decisions in high-pressure situations
• Willingness to learn and apply training and supervision guidance
• Physical stamina to participate with children
• Computer skills and data entry ability
• Ability to meet deadlines and manage multiple tasks
• Valid MA driver’s license preferred

Responsibilities

• Supervise overnight staff to ensure a safe, therapeutic milieu for youths
• Manage staff schedule and performance evaluations
• Provide crisis management and support wake ups
• Coordinate with campus leadership on training plans and scheduling
• Adhere to licensing standards and complete shift end walkthroughs
• Contribute to development and evaluation of behavioral support plans
• Support implementation of crisis intervention language and techniques
• Identify staff development needs and arrange targeted training
• Assist with staff interviews and hiring as assigned
• Conduct training for staff and supervise direct care team
• Perform additional duties as assigned

Skills

TCI training

First Aid/CPR

Medication training

Interpersonal skills

Calm under pressure

Teamwork

Physical stamina

Computer literacy

Deadline follow-through

Transportation of clients

Education

High School diploma or GED

Associate degree or higher in related field

Job description

About Walker

Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.

Make a Difference Every Day—and Gain Skills You Can Use for Life

As an Awake Direct Care Overnight Supervisor at Walker, you'll work directly with children and youth who are navigating social, emotional, and behavioral challenges. You'll be part of a supportive, multidisciplinary team that helps youth feel safe, connected, and ready to grow. As your career continues to grow in the human services field, this is a chance to build valuable experience while making a real impact.

Under the guidance of the Assistant Director of Residential Milieu Services, the Overnight Supervisor will be responsible for supervising and providing a therapeutic milieu for the campus throughout the overnight shift. This includes managing the staff schedule and the performance of assigned staff, including individual/group supervision and staff evaluations. The Supervisor is expected to provide crisis management and support wake ups across the Needham Campus. T

Essential Functions

• Perform in a way that is aligned with theagencymission and core values. This includes but is not limited toservices that are traumainformed,relationship based, family involved, developmentally focused, competence centered, and ecologicallyoriented.
• Work as part of a multi-disciplinary team to further the emotional, behavioral and educational development of children on the Needham Campus.
• Complete overnight supervisory rounds of the campus to ensure Direct Care Counselors remain awake, fulfill assigned responsibilities, and consistently complete required 15-minute checks with the Guard One system.
• In collaboration with campus leadership, assess the structure and schedule and develop plans for supporting and training staff in planning and carrying out different parts of the schedule (overnights and wake ups).
• Understand and adhere to licensing standards within the unit, including completing walkthroughs prior to shift end.
• In collaboration with campus leadership and clinicians, increase the staff’s understanding of and ability to develop, implement, and evaluate individual behavioral support plans for kids.
• Work with campus leadership to increase the use of TCI philosophy and language including early intervention and de-escalation techniques in the day-to-day running of the program.
• In collaboration with direct leadership, identify the strengths and areas of growth for individual staff members and teams of staff. The areas to be evaluated should include individual work with children, group management techniques, understanding of child development, communication with families, completion of tasks, and teamwork.
• Work with the campus supervisory team to identify issues in need of discussion for supervisor meetings.
• Assist with communication across shifts.
• Coordinate with other supervisors to meet any needs that arise and support the entire campus with leadership and crisis support as needed, including administering medication to youth as needed.
• Participate in staff interviewing and hiring process as assigned.
• Assist with conducting training for staff as assigned.
• Supervise direct care staff as assigned.
• Additionalduties as assigned

Skills And Abilities

• Must be able to successfully pass and apply Therapeutic Crisis Intervention (TCI) training
• Must be able to successfully pass and apply First Aid/CPR training
• Must successfully pass medication training
• Strong interpersonal and communication skills
• Ability to remain calm and make safe decisions in high-pressure situations
• Capacity to work effectively in a stressful and fast-paced environment
• Ability to learn, retain, and apply principles taught in training and supervision
• Physical stamina to participate in activities with children
• Ability to stand, walk, and run for extended periods, perform frequent bending, stooping, stretching, lifting, sitting, stairs, typing, and looking at a computer screen
• Strong written and verbal communication skills and computer experience is required
• Ability to meet deadlines and follow through with multiple projects simultaneously
• Ability to work flexibly and collaboratively as part of a team, including during times of high stress
• Ability to transport clients in company vehicles

Schedule

• Bi-weekly rotating schedule with every other weekend on – additional flexibility may be required based on operational and business needs

Qualifications

Education and Certifications

Required

• High School diploma or GED required

Preferred

• Associate Degree or higher in related field
• MAP Certification

Experience

Required

• Experience working in a residential setting required, preferred supervisory experience in a residential setting or, overnight setting.

Preferred

• Previous experience working in a similar setting preferred

Other Requirements

• Successfully complete all background check suitability requirements
• Must have reliable transportation
• Valid MA driver’s license preferred

Reports to: Assistant Director of Residential Milieu Services

Supervises: Team of direct care counselors as assigned

Equal Opportunity Statement

Walker is an equal opportunity employer and does not discriminate based upon an individual's race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, pregnancy, national guard or reserve unit obligations, participation in discrimination complaint-related activities, or membership in any category protected by federal or state law.