Awake Overnight Direct Care Supervisor

Walker-Therapeutic-; Needham (MA); On-site; USD 48,000 - 65,000; Full time

Job summary

Walker Therapeutic & Educational Programs in Needham, MA seeks an Awake Direct Care Overnight Supervisor to oversee the campus overnight milieu. You will supervise Direct Care Counselors, ensure safety checks, and support crisis management as part of a multidisciplinary team.

Under guidance of the Assistant Director of Residential Milieu Services, you will help train staff, implement behavioral support plans, and coordinate scheduling while maintaining alignment with licensing standards and

Qualifications

• High School diploma or GED required.
• Associate degree or higher preferred.

Responsibilities

• Supervise overnight staff and ensure staff wake-ups and 15-minute checks.
• Coordinate staffing schedules and supervise performance.
• Provide crisis management and de-escalation support as needed.
• Participate in staff interviewing and training as assigned.
• Assist with medication administration and shift coverage as required.
• Communicate with campus leadership and clinicians to support behavior plans.

Skills

TCI training

First Aid/CPR

Staff supervision

Crisis management

Communication skills

Education

High School diploma or GED

Associate degree or higher (preferred)

Job description

About WalkerSince 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.Make a Difference Every Day—and Gain Skills You Can Use for LifeAs an Awake Direct Care Overnight Supervisor at Walker, you'll work directly with children and youth who are navigating social, emotional, and behavioral challenges. You'll be part of a supportive, multidisciplinary team that helps youth feel safe, connected, and ready to grow. As your career continues to grow in the human services field, this is a chance to build valuable experience while making a real impact.Under the guidance of the Assistant Director of Residential Milieu Services, the Overnight Supervisor will be responsible for supervising and providing a therapeutic milieu for the campus throughout the overnight shift. This includes managing the staff schedule and the performance of assigned staff, including individual/group supervision and staff evaluations. The Supervisor is expected to provide crisis management and support wake ups across the Needham Campus. TEssential FunctionsPerform in a way that is aligned with the agency mission and core values. This includes but is not limited to services that are trauma informed, relationship based, family involved, developmentally focused, competence centered, and ecologically oriented.Work as part of a multi-disciplinary team to further the emotional, behavioral and educational development of children on the Needham Campus.Complete overnight supervisory rounds of the campus to ensure Direct Care Counselors remain awake, fulfill assigned responsibilities, and consistently complete required 15-minute checks with the Guard One system.In collaboration with campus leadership, assess the structure and schedule and develop plans for supporting and training staff in planning and carrying out different parts of the schedule (overnights and wake ups).Understand and adhere to licensing standards within the unit, including completing walkthroughs prior to shift end.In collaboration with campus leadership and clinicians, increase the staff’s understanding of and ability to develop, implement, and evaluate individual behavioral support plans for kids.Work with campus leadership to increase the use of TCI philosophy and language including early intervention and de-escalation techniques in the day-to-day running of the program.In collaboration with direct leadership, identify the strengths and areas of growth for individual staff members and teams of staff. The areas to be evaluated should include individual work with children, group management techniques, understanding of child development, communication with families, completion of tasks, and teamwork.Work with the campus supervisory team to identify issues in need of discussion for supervisor meetings.Assist with communication across shifts.Coordinate with other supervisors to meet any needs that arise and support the entire campus with leadership and crisis support as needed, including administering medication to youth as needed.Participate in staff interviewing and hiring process as assigned.Assist with conducting training for staff as assigned.Supervise direct care staff as assigned.Additional duties as assignedSkills and AbilitiesMust be able to successfully pass and apply Therapeutic Crisis Intervention (TCI) trainingMust be able to successfully pass and apply First Aid/CPR trainingMust successfully pass medication trainingStrong interpersonal and communication skillsAbility to remain calm and make safe decisions in high-pressure situationsCapacity to work effectively in a stressful and fast-paced environmentAbility to learn, retain, and apply principles taught in training and supervisionPhysical stamina to participate in activities with childrenAbility to stand, walk, and run for extended periods, perform frequent bending, stooping, stretching, lifting, sitting, stairs, typing, and looking at a computer screenStrong written and verbal communication skills and computer experience is requiredAbility to meet deadlines and follow through with multiple projects simultaneouslyAbility to work flexibly and collaboratively as part of a team, including during times of high stressAbility to transport clients in company vehiclesSchedule:Bi-weekly rotating schedule with every other weekend on – additional flexibility may be required based on operational and business needsQualificationsEducation and CertificationsRequired:High School diploma or GED requiredPreferred:Associate Degree or higher in related fieldMAP CertificationExperienceRequired:Experience working in a residential setting required, preferred supervisory experience in a residential setting or, overnight setting.PreferredPrevious experience working in a similar setting preferredOther Requirements:Successfully complete all background check suitability requirementsMust have reliable transportationValid MA driver’s license preferredReports to: Assistant Director of Residential Milieu ServicesSupervises: Team of direct care counselors as assignedEqual Opportunity StatementWalker is an equal opportunity employer and does not discriminate based upon an individual's race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, pregnancy, national guard or reserve unit obligations, participation in discrimination complaint-related activities, or membership in any category protected by federal or state law.