AW Appliance Install Delivery Tech

CSC ServiceWorks; Charlotte (NC); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid Time Off

Paid training

Life insurance

Employee discounts

Job summary

CSC ServiceWorks is seeking an Appliance Delivery Install Tech to prepare, deliver, install and service residential laundry equipment in customer homes within the Charlotte area. You will use a company truck, test operations, and ensure safe, proper connections for water, gas, electrical and venting as applicable.

In this hybrid role, you’ll travel within the North Carolina market, may stay overnight for up to a week, and collaborate with dispatch to meet customer needs while maintaining safety

Qualifications

• High School Diploma or equivalent and 1–3 years related experience.
• Strong mechanical aptitude; knowledge of washers/dryers a plus.
• Valid driver’s license with clean driving record.

Responsibilities

• Prepare equipment for delivery and load on trucks.
• Deliver, install and test residential laundry equipment in homes.
• Ensure proper connections for water, electrical, gas, and venting.
• Troubleshoot and perform in-unit repairs as needed.
• Maintain accurate delivery logs and service records.

Skills

Driver's license

Mechanical aptitude

Customer focus

Problem solving

Education

High School Diploma

Tools

Forklift certification

Electrical/venting experience

Job description

Overview

Primary responsibility for the Appliance Delivery Install Tech includes preparation, delivery, installation and service of residential laundry equipment in customer homes. Using a company truck, ensure washers and dryers are delivered, unpacked, installed, tested, and positioned according to company standards. This role requires careful handling of equipment, adherence to safety and installation protocols, and a strong focus on providing high-quality customer experience.

Service Area

This is a hybrid role that requires schedule flexibility to meet business needs. Travel within the North Carolina market may be required, including the possibility of overnight stays for up to a week at a time. All travel expenses and transportation will be covered.

Key Job Responsibilities

• Prepare equipment for delivery (assemble required parts prior to loading on trucks, when necessary).


• Clean and test equipment at the warehouse prior to loading.


• Operate a company truck to deliver, pick up, or repair/replace washers and dryers.


• Unpack and inspect appliances upon arrival; report and document any damage or issues promptly.


• Safely unload, deliver and install residential laundry equipment into customer homes using appropriate handling tools and safety procedures.


• Ensure proper installation and connection of equipment, including water, electrical, gas, and venting components, as applicable.


• Level, test and troubleshoot equipment to confirm proper operation.


• Remove packaging materials and leave the installation area clean and orderly.


• Communicate professionally with customers at the point of delivery; confirm placement, provide basic equipment overview, and ensure satisfaction.


• Promote customer satisfaction with property manager/customer by checking in/out with property contact(s) to verify delivery completion.


• Respond to service calls to diagnose and perform in-unit repairs on washers and dryers, including replacing parts, resolving leaks, electrical issues, or other common malfunctions.


• Troubleshoot mechanical repairs to installed equipment and repair as necessary.


• Escalate complex or recurring issues to leadership or support teams as appropriate.


• Maintain accurate documentation, including delivery logs and service records, in accordance with company and DOT regulatory standards.


• Safeguard and maintain assigned company vehicle.


• Work independently while remaining responsive to dispatch and support teams.

Other duties assigned

Benefits & Perks

• Work Life Balance!


• 75% Employer Contribution to Medical, Dental, and Vision insurance


• Health Savings Account with Employer Contribution


• Year-round Work & Paid Training


• Company Paid Life, Short-term, and Long-term Disability Insurance


• 401k with generous Company Match


• Paid Time Off (PTO) & Holiday Pay


• Flexible Spending & Health Savings Account


• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!


• Education Reimbursement Program


• Paid employee Referral program

What we’re looking for

Required Education & Experience

• High School Diploma or equivalent; and 1-3 years related experience and/or training; or equivalent combination of education and experience


• Strong Mechanical aptitude; technical experience, such as with washers/dryers, is a plus -- experience with electrical, plumbing, gas fitting and venting would be ideal

Required Knowledge, Skills, And Abilities

• Maintain a valid driver’s license and clean driving record


• Ability to obtain a Motor Carrier Medical Examiner’s Certificate


• Maintain valid forklift certification per local government regulation and company policy


• Efficient record keeping skills


• Ability to prioritize tasks in a busy warehouse and delivery environment


• Experience with large power tools preferred


• Experience installing large appliances preferred


• Ability to work independently in the field with a high level of accountability and professionalism.


• Proficient in using routing tools, mobile devices, and digital documentation systems.


• Strong problem-solving and communication skills.


• Ability to read and interpret installation manuals, safety procedures, and product documentation.


• Courteous and customer-focused demeanor with the ability to represent the company in customer homes.


• Ability to read, interpret, and understand documents such as safety rules, operating and maintenance instructions


• Computer, smart phone and tablet skills

Special Requirements, Licenses, Or Certifications

• Drive a commercial vehicle


• Must be 21 years of age


• Maintain a valid driver’s license and clean driving record

Physical Requirements

• Must be able to lift up to 35-100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)


• Push and pull hand carts loaded with washers and/or dryers.


• Ability to walk numerous levels of stairs


• Ability to drive long distances

Ability to maneuver in restrictive areas; often squatting, kneeling, crawling and reaching overhead, while lifting, holding and maneuvering tools or service parts weighing from 20-50 lbs.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Salary

USD $19.19/Hr.

Salary Range

USD $23.02/Hr.