Appliance Service Technician

CSC ServiceWorks; Lowell (MA); On-site; USD 30,128 - 36,162; Full time

Benefits offered by this job

75% Employer Contribution to Medical, Dental, and Vision insurance

Health Savings Account with Employer Contribution

Year-round Work & Paid Training

401k with generous Company Match

Paid Time Off (PTO) & Holiday Pay

Education Reimbursement Program

Employee Discounts on Travel, Theme Parks, Home & Auto Insurance

Job summary

CSC ServiceWorks in Lowell, Massachusetts is hiring an Appliance Service Technician responsible for diagnosing and repairing washers and dryers. The ideal candidate enjoys working independently and possesses a strong mechanical aptitude.

This role requires effective customer interaction, routine maintenance, and accurate documentation of service tasks. Benefits include employer-contributed health insurance, paid training, and flexible spending accounts.

Qualifications

• Valid Driver's License required.
• Ability to pass pre-employment screening.
• Previous experience in appliance repair is preferred.
• Must lift up to 75 pounds and work in various conditions.

Responsibilities

• Perform diagnosis and repair of washers and dryers.
• Conduct routine maintenance on appliances.
• Interact with customers and address their concerns.
• Maintain detailed records of service calls and repairs.
• Manage inventory levels of spare parts.
• Adhere to safety protocols during service calls.

Skills

Mechanical aptitude

Interpersonal skills

Time management

Basic plumbing knowledge

Basic electrical knowledge

Job description

The CSC ServiceWorks Story

At CSC ServiceWorks, we make everyday life easier for 40 million people across the U.S. and Canada. With nearly 100 years of experience and a team of 2,300 professionals, we power communities with innovative laundry and air solutions built on trust, respect, and integrity. Join us and be part of a company that combines technology, service, and purpose to create lasting impact.

Appliance Service Technician

Monday - Friday 7:00 am - 4:00 pm

Are you a problem-solver who loves to be out in the field? Our Appliance Techs provide mechanical repairs to washers and dryers at customer and client locations within their assigned region. Appliance Technicians keep our machines running smoothly to meet customer expectations or the need for repeated service needs. The ideal candidate is someone who enjoys working independently and has a very strong mechanical aptitude.

Key Responsibilities

• Service and Repair: Perform diagnosis, troubleshooting, and repair of appliances such as washing machines, dryers, and air-vending machines. Ensure that all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards.
• Maintenance: Conduct routine maintenance and preventative services on appliances to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary.
• Customer Service: Interact with customers in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process. Offer advice and recommendations on appliance usage, care, and maintenance to prevent future issues.
• Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information. Prepare service reports and update the internal database with accurate and up-to-date information.
• Parts and Inventory Management: Monitor and manage inventory levels of spare parts and tools. Order necessary parts and equipment to ensure the availability of required resources for efficient repairs and maintenance.
• Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances. Ensure personal safety and the safety of customers' property during service calls.

Benefits & Perks

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we're looking for

• Valid Driver's License
• Ability to pass pre-employment screening
• Basic Plumbing and Electrical knowledge
• Previous experience in appliance repair or a related field is preferred.
• Good interpersonal and communication skills to interact with customers effectively.
• Ability to work independently and manage time efficiently.
• Physical stamina and dexterity to handle and maneuver heavy appliances.
• Basic computer skills for documentation and communication purposes.
• Must be able to lift up to 75 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)

Minimum Salary

USD $21.87/Hr.

Maximum Salary

USD $26.25/Hr.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.