AVP/VP, TMIS Operations Manager

Cathay Bank; Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking financial institution as an AVP/VP, Treasury Management Implementation & Support Operations Manager. This role is pivotal in ensuring operational integrity and enhancing client experiences. You'll lead a dedicated team, manage regulatory compliance, and oversee special projects, all while fostering a culture of growth and development. If you're passionate about making a difference in the financial future of communities and possess strong management and customer service skills, this opportunity is for you. Embrace a role that not only challenges you but also supports your professional aspirations in a caring and inclusive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-term Disability Insurance

401(k) with company contributions

Flexible Spending Accounts (FSAs)

Health Savings Account (HSA)

Qualifications

• 5+ years experience in treasury management operations at a lending institution.
• 3+ years of managerial experience required.

Responsibilities

• Oversee operational integrity for Treasury Management Implementation & Support.
• Manage client satisfaction and handle escalations effectively.

Skills

Management Skills

Customer Service Skills

Analytical Skills

Organizational Skills

Communication Skills

Education

College degree in business-related discipline

Tools

Windows-based applications (Excel, Word, PowerPoint, Adobe)

CRM Software

FIS Platform

Job description

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

The AVP/VP, Treasury Management Implementation & Support Operations Manager is responsible for the overall operational integrity of the Treasury Management Implementation & Support Group, managing and meeting strict regulatory reporting guidelines, providing exceptional internal client service, and is critical to enhancing the overall client experience.

DIRECT REPORTS

The incumbent may have one or more direct report – Treasury Management Implementation & Support Operations Officer(s)

ESSENTIAL FUNCTIONS

1. Maintain and monitor all operational areas within TMIS and leading multiple annual audits/reviews.
2. Perform quality control by prescreening submitted enrollment forms, balancing the cash vault, uploading of monthly files to XAA (Cash Vault, deluxe, D1B), processing any manual billing requests to client statements, and conducting call back verification of enrollment forms.
3. Execute transactions and approvals for temporary and permanent limit approvals for ACH & Wires within assigned authority limits, focusing on operational excellence and due diligence.
4. Oversee operational integrity for TMIS area when handling internal day to day transactions, weekly/monthly/quarterly certifications, and service-related matters.
5. Handle escalations from TMIS Operations Officers and assist TMIS team members with proactively managing complex client research or servicing needs and provide prompt follow up.
6. Accountable for internal and external client satisfaction for Treasury Management Onboarding.
7. Oversees and coordinates timely completion of all assigned special projects for service updates in multiple platforms.
8. Exhibit expertise in evaluating and managing decisions/situations to limit risk to the Bank while proactively managing client expectations.
9. Maintain the integrity of client data within all bank files and systems.
10. Responsible for maintaining operational excellence in all Treasury Management Implementation and Support functions.
11. Lead or participate in divisional and area projects and initiatives as appropriate.
12. Manages timely completion of time sensitive reporting to regulatory agencies and internal departments (compliance, internal audit, FCIU, enterprise risk management, etc.).
13. Onboard, cross train and effectively coach New and Existing Team members and direct reports.
14. Manages and provides guidance to team including writing annual performance evaluations and providing balanced feedback. Hosts meetings to support their development.

QUALIFICATIONS

1. Education: College degree in business-related discipline preferred but not required.
2. Experience:
   • Minimum of 5 years of experience at a mid-size or large lending institution in a similar or parallel role with an emphasis on treasury management operations.
   • Minimum of 3 years of managerial experience.
   • Experience with windows-based applications; (Excel, Word, Power Point, Adobe, etc.), and CRM.
   • Experience with FIS Platform preferable but not required.
   • Strong knowledge of commercial and Treasury Management products and services.
   • Strong knowledge of Banking and Branch Operations, and an understanding and Wealth Management.
   • Ability to work independently, effectively, and concurrently manage competing priorities.
3. Skills/Ability:
   • Ability to manage, prioritize, plan, and develop strategic operational plans for the department.
   • Works with an appropriate sense of urgency and immediacy.
   • Strong professional verbal, written, and presentation skills.
   • Strong knowledge and understanding of applicable business organizations.
   • Full knowledge of standard business software.
   • Demonstrated organizational and analytical skills.
   • Strong interpersonal and customer service skills.
   • Strong personal attributes to complete goals and resolve issues in a competitive and changing environment.
   • Ability to work collaboratively with team members.
   • Must have a strong understanding with and in compliance with all applicable bank regulations, and adhere to bank policies, procedures, and processes.

OTHER DETAILS

AVP: $80K – $100K / year

VP: $100K – $110K / year

Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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