AVP, Service Strategy & Conversions

LPL Financial LLC; Fort Mill (SC); On-site; USD 119,000 - 199,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Job summary

LPL Financial is seeking an Assistant Vice President to support Service strategy and conversions. You will partner with senior leaders to translate strategy into action, improve decision-making quality, and drive efficiency in Service models for acquisitions and advisor transitions.

The role requires navigating ambiguity, building cross-functional relationships, and delivering results that enhance the advisor experience and scalability.

Qualifications

• Bachelor's degree in Finance or equivalent work experience.
• 5 years of relevant experience in financial services, consulting, or business strategy.
• 3+ years of experience with PowerPoint to consolidate complex information into a cohesive story.
• 3+ years of experience with analytics and reporting, including interpreting metrics and KPIs.

Responsibilities

• Define, refine, and drive the long-term strategy for Service.
• Lead initiatives to improve Service capabilities and advisor experience.
• Develop strategic business cases, operating models, roadmaps, and executive-ready recommendations.
• Analyze industry trends and performance data to inform strategic direction.
• Translate strategy into clear, measurable actions for leaders.

Skills

PowerPoint

Analytics

Strategic thinking

Stakeholder management

Education

Bachelor's degree in Finance

Job description

Lead with Purpose, Unlock Your Team's Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win - clients, LPL, and most importantly our employees. If you're ready to lead with intention and discover what's possible, LPL Financial invites you to apply today.

Job Overview

LPL is seeking a results-driven, adaptable Assistant Vice President to support Service strategy and conversions within the Service organization. In this role, you will partner closely with the Vice President and senior leaders to drive high-impact strategic initiatives and support the design, readiness, and execution of Service models for acquisitions, advisor transitions, and other business integrations. This individual will play a central role in translating Service strategy into action, improving the quality and efficiency of decision-making, and ensuring execution against key priorities. The role will also help prepare the Service organization for future conversions by coordinating cross-functional readiness, identifying risks and dependencies, and supporting conversion execution and post-conversion stabilization. Success in this role requires the ability to navigate ambiguity, foster cross-functional relationships, and consistently deliver results that improve the advisor experience and strengthen the performance and scalability of the broader Service organization.

Responsibilities

• Partner with Service leadership to define, refine, and drive the long-term strategy for Service.
• Lead high-impact strategic initiatives that improve Service capabilities, advisor experience, operational effectiveness, and scalability.
• Develop strategic business cases, future-state operating models, implementation roadmaps, and executive-ready recommendations for senior leadership.
• Analyze industry and business trends, performance data, advisor feedback, and enterprise priorities to inform strategic direction.
• Conduct structured problem solving to uncover insights, evaluate options, and shape recommendations that improve execution and business outcomes.
• Act as a thought partner to department heads and frontline leaders to translate strategy into clear, measurable actions.
• Lead or support Service planning for acquisitions, advisor transitions, and other strategic business integrations.
• Design scalable Service support models for conversions, including support channels, roles and responsibilities, escalation paths, staffing considerations, and post-conversion support approaches.
• Coordinate cross-functional readiness across Service, Business Transitions, Operations, Technology, Product, Workforce Management, Learning & Development, Knowledge Management, Risk, Compliance, and other partner teams.
• Identify conversion risks, dependencies, capacity impacts, and decision points; develop mitigation plans and elevate matters requiring leadership action.
• Support conversion execution and post-conversion stabilization through issue management, performance monitoring, stakeholder updates, and continuous improvement.
• Develop and maintain repeatable conversion playbooks, frameworks, governance practices, and lessons learned to improve readiness for future acquisitions.
• Drive executive reporting by shaping narratives, preparing materials, and ensuring leadership is informed on strategic priorities, conversion readiness, risks, decisions, and outcomes.
• Coordinate cross-functional alignment to establish clear priorities, ownership, milestones, and dependencies across strategic initiatives and conversion workstreams.
• Support implementation and adoption of key initiatives and conversion changes through structured change management, communications, and stakeholder engagement.
• Provide direction and coaching to project teams and individual contributors, creating clarity and accountability in complex or ambiguous situations.
• Foster a culture of collaboration, transparency, continuous improvement, and strong ownership across the Service Strategy and Conversions portfolio.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• Bachelor's degree in Finance or equivalent work experience.
• 5 years of relevant experience, ideally in financial services, consulting, or business strategy with a demonstrated track record of performance and impact.
• 3+ years of experience with PowerPoint and the ability to consolidate complex information into a cohesive and coherent story.
• 3+ years of experience with analytics and reporting, including the ability to interpret metrics, identify patterns, and synthesize insights from key performance indicators.

Core Competencies

• Proven ability to build relationships and effectively partner with senior stakeholders across functions.
• Strong written and verbal communication skills, executive presence, and sound judgment.
• Highly organized with the ability to manage multiple priorities independently, maintain attention to detail, and drive work to completion.

Pay Range

$119,171.00 - $198,584.00. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits

• LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life's aspirations into financial realities.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at [phone].

EOE.

LPL Financial is the nation's largest independent broker-dealer. Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it's important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best - create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. As reported by Financial Planning magazine, June 1996-2019, based on total revenue.