AVP Retail Sales & Service Manager

AmeriServ Bank; Meyersdale (PA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager to oversee operations and ensure compliance in a full-service banking environment. This role involves leading a dedicated team, fostering a culture of exceptional customer service, and driving business growth through effective sales strategies. The ideal candidate will possess strong supervisory skills, a solid understanding of banking practices, and a commitment to ethical conduct. Join a forward-thinking organization where your leadership can make a significant impact on the community and the bank's success.

Qualifications

• Bachelor's degree in Business Administration or 5+ years in branch operations required.
• Proven supervisory experience is essential.

Responsibilities

• Manage daily operations and ensure compliance with banking regulations.
• Lead and motivate branch staff to achieve sales goals and provide excellent customer service.

Skills

Communication Proficiency

Supervisory Experience

Organizational Skills

Deadline Oriented

Ethical Conduct

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Applications

Job description

SUMMARY OBJECTIVE:

Manage the assigned office in your market to ensure full compliance with banking laws and regulations, internal policies & procedures, and sound banking practices. This position is responsible for the administration and efficient daily operation of full-service branch office(s), including operations, sales, customer service, security, and safety in accordance with the Bank's objectives.

ESSENTIAL FUNCTIONS:

1. Provides leadership, training, and supervision. Delegates day-to-day operations to branch personnel at branch office(s).
2. Motivate the branch staff to provide a superior level of customer service and promote the service culture through coaching, guidance, and staff motivation. Provide consistent feedback to staff through performance appraisals and informal group huddles and/or individual meetings.
3. Explain bank's programs, policies, and objectives using well-developed communication skills to both internal and external customers.
4. Develop new deposit and loan business. Coordinate and supervise the sales efforts of internal staff to ensure maximum cross-sales penetration. Motivate the branch staff to work together to achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships for efforts to achieve all monthly/quarterly goals.
5. Responsible for dealing with internal auditors, inspections, and compliance. Ensure that all day-to-day operations are conducted in a manner to guarantee acceptable audit results.
6. Monitor the compliance of the branch audits and identify training needs.
7. Assist in the administration of all Teller operations, policies, and procedures for the Bank to ensure uniformity of branch Teller procedures in the office(s).
8. Ensure that the Branch staff works cohesively with other personnel including, but not limited to, Relationship Managers, Business Bankers, Mortgage Originators, Financial Services Advisors, and Trust Officers. Document business development efforts and results for inside sales staff, in assigned market region.
9. Develop new business by coordinating outside calling efforts individually and/or jointly with business partners on a weekly basis.
10. Coordinate follow-through on all business sold from inside sales efforts to ensure customer satisfaction, and a thorough understanding of the financial products purchased.
11. Exercise personnel leadership concerning recruitment, recognition, scheduling, coaching, training, evaluations, and adherence to the bank's collective bargaining agreement.
12. Participate in community organizations to increase the Bank's visibility and to enhance new and existing business opportunities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

This position requires supervision of employees.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word; 3) Hearing — perceiving the nature of sounds at normal speaking levels with/without correction; 4) Specific vision abilities required by this job include viewing a computer monitor; extensive reading along with travel as required.

Sedentary work may require occasionally lifting of up to ten pounds and/or moving up to twenty-five pounds. This work involves sitting most of the time with walking and sitting.

TRAVEL:

Some travel is required for this position for outside sales calling efforts, trainings and/or meetings.

COMPETENCIES:

1. Communication Proficiency
2. Supervisory Experience
3. Comfortable with Microsoft Applications
4. Deadline Oriented
5. Organizational Skills
6. Independent Judgement
7. Ethical Conduct

REQUIRED/ PREFERRED EDUCATION and EXPERIENCE:

A bachelor's degree in Business Administration or similar or a minimum of five (5) years of experience in branch operations and sales along with proven supervisory/management experience, is required.

Qualifications Education

Required

Bachelors

Experience

Required 5 years

Or a minimum of five (5) years of experience in branch operations and sales along with proven supervisory/management experience, is required.