AVP - Provider Performance

ochsner; New Orleans (LA); On-site; USD 150,000 - 190,000; Full time

Job summary

Ochsner is seeking a senior healthcare operations leader to drive provider productivity, patient access, capacity management, and clinic template optimization across regions. The role collaborates with system leadership to implement performance-improvement strategies.

You will use operational data to set standards, monitor progress, and deliver sustainable improvements, balancing growth with financial viability.

Qualifications

• Bachelor's degree in relevant field required.
• MBA/MPH or advanced degree preferred.
• 7+ years in healthcare operations or related fields.
• Lean/Six Sigma or project management certifications preferred.

Responsibilities

• Leads provider productivity, patient access, capacity management, and clinic template optimization across regions.
• Partners with System Chief Medical Officer to improve physician and APP productivity and utilization.
• Monitors performance using productivity metrics and benchmarks.
• Establishes access, scheduling, and template standards to improve efficiency.
• Evaluates hiring and ROI for providers, aligning with financial metrics.

Skills

Provider productivity

Patient access

Capacity management

Clinic template optimization

Ambulatory operations

Analytical skills

Strategic thinking

Communication

Education

Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Finance, Operations Management

MBA or MPH preferred

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is responsible for leading provider productivity, patient access, capacity management, and clinic template optimization across assigned areas of the organization. This position partners with physician, APP, and operational leadership to develop and implement strategies that improve provider performance, access, utilization, and operational efficiency.

This job provides leadership for major performance improvement initiatives and uses operational, productivity, access, and financial data to identify opportunities and establish consistent standards across the organization. This position promotes operational excellence, physician engagement, and accountability while supporting organizational growth and financial sustainability. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required – Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Finance, Operations Management, or related field.
• Preferred – Master of Business Administration (MBA), Master of Public Health (MPH), or other advanced degree in healthcare, business, operations, or related field.

Work Experience

• Required – 7 + years of progressive experience in healthcare operations, ambulatory operations, provider productivity, patient access, capacity management, physician practice operations, performance improvement, or related disciplines.
• Preferred – Experience leading major operational improvement initiatives, managing multi-site or multi-specialty projects, improving access, productivity, quality, or financial performance, and partnering with physician and operational leaders within a healthcare system.

Certifications

• Preferred – Lean/Six Sigma or project management certifications.

Knowledge Skills and Abilities (KSAs)

• Advanced knowledge of provider productivity, patient access, capacity management, provider utilization, clinic template optimization, and ambulatory operations.
• Strong knowledge of provider productivity, access, scheduling, utilization, and operational performance measures and industry benchmarks.
• Demonstrated ability to lead complex operational and performance improvement initiatives across multiple sites and specialties.
• Strong analytical and strategic thinking skills with the ability to evaluate operational, productivity, access, capacity, and financial data and translate findings into actionable recommendations.
• Demonstrated ability to establish standards and governance related to provider access, scheduling, template management, and capacity utilizations.
• Ability to effectively partner with and influence physician, APP, service lien, and operational leaders in a complex healthcare environment.
• Strong communication, presentation, relationship building, project management, change management, decision making, and problem-solving skills.

Job Duties

• Leads provider productivity, patient access, capacity management, utilization, and clinic template optimization initiatives across regions in collaboration with system wide leadership
• Partner with System Chief Medical Officer to develop and implement strategies to improve physician and APP productivity, access, utilization, operational performance, and financial sustainability.
• Monitors and benchmarks provider performance using wRVUs, visits, procedures, and panel size, session utilization, and other key productivity and performance measures.
• Establishes and maintains access, scheduling, and clinic template standards; evaluates appointment availability, schedule utilization, block time, held slots, and other scheduling practices to improve access and efficiency.
• Work with Provider Hiring Committee to establish and monitor evaluation of hiring for physicians and APP's, position approval, all while using specific financial metrics to create ROI's and track the progress of their success upon completion of hiring providers.
• Partners with physician, service line, regional, and operational leaders to assess provider hiring and workforce needs based on demand, access gaps, referral patterns, panel growth, market oppor