AVP Operational Readiness Sr Analyst - Hybrid

Citigroup Inc.; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Job summary

A global financial services firm located in Tampa, Florida is seeking an Operational Readiness Sr Analyst. This role focuses on managing initiatives and enhancements within Custody Operations, ensuring seamless operations, and improving client services. Candidates should have at least 8 years of relevant experience, strong project management skills, and an understanding of custody products. The position offers competitive salary and benefits within a robust corporate environment.

Benefits

Medical, dental and vision coverage

401(k) plan

Paid time off packages

Qualifications

• Minimum of 8 years in Custody Operations, Business Analysis or Project Management.
• Strong technical knowledge of Custody products and regulations.
• Ability to build trust with stakeholders and clients.

Responsibilities

• Coordinate implementation of new developments.
• Manage relationships with internal stakeholders.
• Ensure readiness of Operations staff for implementation.

Skills

Project management

Business analysis

Risk management

Client relationship management

Agile methodology

Blockchain knowledge

Education

Bachelor's degree or equivalent experience

Job description

This Operational Readiness Sr Analyst role will be focused on driving initiatives and providing subject matter expertise to simultaneously manage initiatives and enhancements to the current processes. The candidate will also be required to propose, develop and roll out a robust, highly control focused environment, ensuring that full end to end knowledge of processes and overall impact to our clients is understood throughout Americas Operations, to enable a control and result focused outlook.

The individual will ensure seamless completion of client implementations, technology deployment and Regulatory/Mandatory changes to the Custody Operations environment, in partnership with Client Implementations, Technology and the Business.

The successful candidate must be equipped to participate as part of the wider Operational Readiness Team, partnering with like roles in other regions and key internal stakeholders to drive the vision and strategy of the business, meeting the ever changing requirements of the external marketplace and ensuring the optimization of the Operational footprint.

The individual will have a strong project management, business analysis, risk management and operational focus with the purpose to deliver an integrated value-added service to our clients.

The role will require the successful candidate to form effective working relationships with all stakeholders – Technology, Product, Market Management, Processing teams, Coverage teams, etc. ensuring that all key project deliverables are met.

The successful candidate will be required to have a strong and detailed understanding of end-to-end operations and act as the client and operations teams advocate.

Specific areas of responsibility include:

• Produces/reviews user stories User Stories, coordinates and/or perform testing and coordinates implementation of new developments.
• Working with technology and product colleagues to develop a robust, stable and scalable solution.
• Ensure all solutions are appropriately documented and communicated to impacted parties.
• Assist Operations with the co-ordination of release planning, execution and post-implementation review
• Ensure core Operations staff readiness for the implementation.
• Participate fully as a part of the Operations Readiness / Transformation team, constantly striving to find new ways to collaborate, innovate, identify synergies, transform and improve the business to ensure overall success
• Manage relationships with internal stakeholders such as Product, Technology, Risk etc. to ensure there is a complete understanding of operational constraints, risks and needs, that there is continuous, open and constructive dialogue aiming to increase business growth within a controlled risk environment
• Engage in Product Reviews and all new and prospective deal review discussions to assess the Operational impact
• Develop a framework of a mutual commitment to meeting evolving business requirements and adapting to changing circumstances. Treat change as an opportunity to improve the service
• Provide leadership and ownership in seeking solutions when crisis situations arise
• Manage to tight deadlines and budget commitments
• Keep abreast of all Regulatory and Industry changes, noting how these may impact our clients and operational team

Qualifications & Skills:

• Prior experience or working knowledge of blockchain / distributed ledger technology and crypto currencies will be beneficial.
• Minimum 8 years of relevant Custody Operations / Business Analysis or Project Management experience and/or proven large team leadership experience in a dynamic environment across a regional footprint
• Experienced in Agile methodology
• Custody experience and detailed understanding of Operational organization and client needs
• Strong technical knowledge of Custody products and regional regulatory requirements, stay abreast of changes and synthesize information quickly
• Ability to establish and build trust with (internal or external) clients and senior leaders throughout the business, demonstrate strong communication, advisory and influencing skills with a strong client service orientation
• Proven ability to lead cost saving and/or risk mitigation initiatives
• Good organizational skills with the ability to work under pressure and prioritize within aggressive deadlines
• Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques
• Results oriented, creative and resourceful problem solver using impeccable integrity and judgment
• Data analysis, process mapping skills

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Project Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Tampa Florida United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Aug 01, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.