AVP of Branches

Silver State Schools Credit Union; Nevada; On-site; USD 120,000 - 160,000; Full time

Job summary

Silver State Schools Credit Union is seeking an AVP of Branches in Las Vegas, NV. The role focuses on coaching leaders, delivering exceptional member service, and ensuring compliance across branches.

You will drive operational efficiency, manage risk, and align branch operations with the credit union's mission of service and financial solutions for life. The AVP will supervise staff, develop talent, and collaborate with leadership to meet strategic goals while upholding bylaws and regulations.

Qualifications

• Bachelor's degree in business, finance, or related field is required.
• 5–8 years progressive experience in financial services is expected.
• 3 years in a management level position implementing sales, service and branch operations.

Responsibilities

• Collaborate with leadership to assess operational needs and align with the mission.
• Lead and coach branch staff to deliver outstanding member service.
• Ensure compliance with policies, regulations, and internal controls.
• Oversee scheduling, cash handling, risk management, and audits.
• Develop employees and recognize performance; drive continuous improvement.
• Partner with other departments on process improvements and projects.

Education

Bachelor's degree in business, Finance, or related field

Job description

AVP of Branches

40 Hours (Full Time)

Monday - Friday, Weekends as necessary(8:00am - 5:30pm)

Headquarters

630 Trade Center Drive

Las Vegas, NV

PURPOSE:

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions – For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance. The coaching and training must be consistent and well documented.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude, and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance, and develop plans to improve employee's performance.
• Ensure that the branch meets operational compliance goals as established by the Credit Union.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

SUMMARY:

Supervises, coordinates, and monitors assigned branch staffing, schedules operational functions including cash handling, custody and safety. Has primary responsibility to ensure all operations are handled efficiently and effectively and comply with the organization's policies and regulations. In the absence of the branch manager, has responsibility to ensure all areas of risk, people, time, growth and member management activities are executed effectively. Responsible for attaining credit union goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with Credit Union leadership to assess and identify company operational needs.
• Coordinate and maintain support operational policies and procedures.
• Analyzes existing processes in order to identify, recommend, and/or implement improvements to achieve efficiencies and meet strategic goals.
• Oversees and, as applicable, responds to and resolves member (internal and external) questions/concerns regarding deposit related products, services, and operations.
• Maintain a comprehensive, working knowledge of all State and Federal regulations as well as credit union policies and procedures that are applicable to the functions performed within the operation areas. Provide the staff with policy and procedural updates and implement them in a timely fashion.
• Ensure staff are consistently following policies and procedures with periodic reviews to ensure compliance.
• Collaborates with Branch Managers to enhance the overall member satisfaction and member experience in the branches, including implementation of strategies to increase member loyalty and improve operational efficiencies.
• Collaborates with other departments on process and procedure development and projects.
• Serves as focal point for communication to and from the branches in areas included, but not limited to, operational effectiveness, audit controls, compliance, risk management, transactional processes, training and development, and customer experience as it relates to process and operations.
• Assists with the preparation for audits and regulatory examinations.
• Responds to internal and external audit findings and develop action plans to resolve key branch audit findings and/or update procedures to remediate findings that do not align with current processes within the branch operations.
• Train branch staff on all operational procedures or enhancements to existing procedures to ensure operational compliance.
• On-site branch training will be required monthly to ensure operational compliance. This will include an operational review of processes and documented coaching with the branch leadership of the respective location.
• Responsible for Branch vendor management, reconciling invoices and contracts.
• Seeks out opportunities to continuously improve through process enhancements, procedure, and technical systems to benefit the support of Branch Staff in delivering world class service.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in business, Finance, or related field; 5-8 years progressive experience in the financial services industry; and 3 years in a management level position implementing sales, service and branch operations or combination or training and experience. In-depth understanding of branch operations including consumer lending, sales and service initiatives, and problem resolution.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*

**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE