AVP Member Services and Remote

JSpire Recruiting; Houston (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading financial institution is seeking an Assistant Vice President (AVP) to oversee service quality and drive digital transformation within their retail delivery team. This pivotal role requires a visionary leader with substantial experience in credit unions or financial services, ready to enhance member outcomes and drive efficiency.

Qualifications

• 3-5 years in credit union or financial services cash operations.
• Experience in branch management and loan underwriting is a plus.
• Familiarity with lending and deposit growth strategies.

Responsibilities

• Ensure service quality, accuracy, and efficiency for member services.
• Participate in developing membership growth and retention strategies.
• Maximize productivity among core membership.

Skills

Teamwork

Integrity

Service-minded

Strategic planning

Digital service delivery

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Are you a visionary leader who believes in providing quality member service to its core membership? Houston Police Credit Union is in search of an individual who creates an environment of teamwork, integrity, and service-minded delivery to its membership, comprised of HPD staff, employees, and their families.

The incoming AVP will be responsible for ensuring the service quality, accuracy, and efficiency of the retail delivery service team and the remote services division, providing inspiring and outstanding performance to its membership.

Reporting to the Vice President / COO, the AVP will participate in the development and implementation of short- and long-term plans for membership growth and retention, creating an environment that maximizes productivity and efficiency among its core membership. As the credit union transitions to a digital organization, the new leader will bring a strategic approach to delivering digital services, ensuring a momentum of exceptional member outcomes.

Three to five years of similar or related experience, with extensive credit union or financial services cash operations experience, including branch management, is required. This experience should include responsibility for lending and deposit growth and maintenance, ideally with a branch manager role. Experience in loan underwriting with loan authority is a plus! A bachelor's degree or equivalent combination of education and experience is required.

About Houston Police Credit Union :

Founded in 1937 by a dedicated group of Houston police officers during the Great Depression, Houston Police Credit Union (HPCU) began as a small, member-owned cooperative with a mission to provide affordable financial services to the Houston Police Department and their families. Starting with just 14 charter members and a $25 loan limit, HPCU has grown into a trusted financial partner for over 31,000 members, including active and retired HPD officers, civilian employees, and their families.

For decades, we've proudly served as the financial backbone of the Houston Police Department. But as our community's needs evolved, so did we. In late 2024, we expanded our charter to include law enforcement professionals across the Houston Metropolitan Statistical Area, reaffirming our commitment to supporting those who serve and protect our communities. While our roots are deeply embedded in tradition, we're also embracing the future. We've introduced many digital services designed to make banking more convenient and accessible for our members which include but not limited to; online account opening, mobile banking app, Zelle, remote deposit capture, a new digital department, and many more modern technologies.