AVP, Life Insurance Operations

Manulife John Hancock; United States; À distance; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Remote work

Inclusive culture

Résumé du poste

Manulife John Hancock seeks an AVP, Life Insurance Operations to lead critical functions spanning life payments, policy changes and information, licensing, commissions, and in-force policy administration. You will champion digital transformation and build scalable solutions for New Business growth while managing a global workforce across onshore, offshore, and contingent teams in a remote U.S.

setting. You will steer operational excellence, align with regulatory requirements, and collaborate

Qualifications

• 10+ years of progressive leadership experience overseeing large-scale operations or administrative functions.

Responsabilités

• Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership.
• Lead end-to-end transformation of the customer and producer experience, integrating front- and back-office operations.
• Direct a global workforce of 150+ employees and contingent resources.
• Drive operational excellence through performance metrics, BI, and disciplined measurement of service, quality and financial impact.
• Oversee policy administration, vendors, controls, and emerging risks to ensure timely service and regulatory alignment.

Connaissances

Leadership

Operations management

Transformation

Executive communication

Strategic thinking

Formation

Postgraduate degree or professional designation

Description du poste

Shape the future of Life Operations and deliver experiences that make it easier for customers and producers to do business with us. As AVP, Life Insurance Operations , you will lead critical functions spanning life payments, policy changes and information, licensing, commissions, and in-force policy administration. You will champion digital transformation, build scalable solutions that enable New Business growth, and lead a global workforce of onshore, offshore, and contingent talent. Working across the U.S. Segment Operations organization and with global, cross-functional partners, you will drive accurate and efficient execution while strengthening controls, managing risk, and delivering on financial commitments.

The role being advertised is an existing vacancy.

Responsibilities:

• Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership and broader Life business priorities.
• Lead end-to-end transformation of the customer and producer experience, integrating front- and back-office operations, advancing straight-through processing, and scaling shared capabilities.
• Direct a global workforce of 150+ employees and contingent resources, aligning talent to priority outcomes while fostering accountability, development, recognition, and company values.
• Drive operational excellence through performance metrics, business intelligence, industry benchmarks, centralized planning, and disciplined measurement of service, quality, efficiency, and financial impact.
• Partner across Operations, Distribution, Product, Shared Services, and global businesses to resolve cross-functional challenges, improve processes, and deliver scalable solutions that support growth.
• Oversee policy administration, vendors, controls, and emerging risks to ensure accurate and timely service, strong contract and quality management, regulatory alignment, and proactive risk mitigation.

Job Requirements:

• 10+ years of progressive leadership experience overseeing large-scale operations or administrative functions and delivering complex, enterprise-level initiatives.
• Proven success driving operational transformation, process automation, service excellence, and sustainable efficiency improvements.
• Deep understanding of the financial services industry, business operations, and the regulatory and risk considerations that shape operational decisions.
• Strong financial and commercial acumen, with experience developing business cases, evaluating investments, and managing financial commitments.
• Exceptional executive communication, influencing, negotiation, and conflict-resolution skills, with the ability to align senior stakeholders and cross-functional teams.
• Strategic, analytical, and solutions-oriented leader who exercises sound judgment and thrives in complex, evolving, and ambiguous environments.
• Demonstrated expertise in change management, organizational leadership, and building collaborative, high-performing teams.
• Postgraduate degree or relevant professional designation preferred.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Referenced Salary Location

USA, Massachusetts - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be b