AVP, Infrastructure & Operations

Safelite; Columbus (OH); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO + holidays

Tuition reimbursement

Job summary

Safelite is seeking an AVP to lead US Infrastructure & Operations, delivering secure, scalable, and high-performing services for a distributed workforce. You will own Service Desk, Cloud & Hosted Infrastructure, Network, and Heritage Systems, while driving modernization, cybersecurity alignment, and disaster recovery across on‑prem and cloud platforms.

You will manage leaders and engineers, set strategy, budgets, and vendor partnerships, ensuring uptime and resilience for nationwide operations

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field; MBA preferred.
• 10+ years IT experience with leadership of infrastructure/operations teams; 5+ years of people leadership.
• Deep hands-on expertise across network, cloud, server, storage, virtualization, and endpoint domains.
• Proven ability to develop and execute infrastructure plans, budgets, and vendor delivery.
• ITIL v4 and cloud certifications; experience with hybrid cloud and modern workplace tech.

Responsibilities

• Oversee day-to-day operations for US Infrastructure & Operations across Cloud, Networking, Service Desk, and Heritage Systems.
• Provide hands-on engineering leadership for network, cloud, data center, server/storage, and endpoint engineering.
• Lead incident, problem, and change management; drive MTTR improvements and reliability.
• Drive automation, standardization, and continuous improvement in infrastructure operations.
• Represent US I&O in cross-functional planning and governance forums.

Skills

Executive leadership

IT strategy

Cloud & on-prem infrastructure

Network design

Incident & Change mgmt

Automation

Cybersecurity alignment

Vendor management

Education

Bachelor's in IT/CS/Engineering

Master's degree preferred

ITIL v4 Certification

Tools

Cloud platforms (AWS/Azure/GCP)

Mainframe & legacy systems tooling

Job description

The Assistant Vice President, US Infrastructure & Operations is a leadership role reporting to the VP, US Infrastructure & Operations and leading the day-to-day operational and engineering needs for all Infrastructure & Operations services across the United States.

This leader ensures secure, scalable, resilient, and high-performing technology services for a highly distributed and hybrid US workforce.

This AVP provides leadership and executive representation across forums and functions, while carrying primary accountability for the execution of Service Desk Operations, Service Management, Digital Workplace Management, Cloud & Hosted Infrastructure, Network Infrastructure, Incident, Release & Change Management, Major Incident Management, Service Transition, and legacy/heritage platform operations across the US business.

The role pairs broad operational ownership with deep technical engagement, providing hands‑on engineering leadership across network, cloud and on‑premise infrastructure, server and storage, virtualization, and endpoint/desktop domains—translating regional strategy into delivered outcomes while maintaining stringent uptime, disaster recovery, and business continuity requirements across modern cloud platforms, mainframe, and internally developed bespoke software systems.

What You Will Do

Operational Delivery, Technical Execution & Architecture

• Day-to-day delivery across all US I&O functions—Cloud & Hosting, Networking, Service Desk, Deskside Support, Service Management, Digital Workplace, and Heritage Systems—ensuring services meet uptime, performance, and user-experience targets.
• Provide hands‑on engineering leadership across the design, implementation, and lifecycle management of: network architecture (LAN, WAN, SD‑WAN, wireless, VPN); cloud infrastructure (IaaS, PaaS) and hybrid environments; data center and on‑premise infrastructure; server, storage, and backup/recovery platforms; virtualization and containerization; and endpoint/desktop engineering including remote and frontline workforce solutions.
• Lead incident, problem, and change management, including major incident response and root‑cause engineering, driving measurable improvement in MTTR, availability, and digital experience.
• Execute resilient engineering practices including failover simulations, redundancy and backup validation, chaos testing, and capacity and availability forecasting.
• Drive automation, standardization, and continuous improvement across infrastructure operations, including responsible use of enterprise‑approved AI‑assisted tooling.
• Operate and modernize legacy/heritage systems including mainframe and bespoke platforms, and ensure strong cybersecurity alignment in partnership with security teams.

People, Team Leadership & Talent Development

• Lead, coach, and develop a team of directors, managers, engineers, and technical specialists across multiple infrastructure and operations domains, building bench strength and a culture of engineering excellence.
• Foster a culture of accountability, innovation, and continuous learning, and manage team performance, workload, and on‑call/escalation models for sustainable delivery.
• Drive workforce planning, succession planning, and talent acquisition to support evolving technologies and a distributed workforce.
• Build strong relationships with US IT leadership, application owners, security, and operational and field stakeholders, and represent I&O delivery in cross‑functional planning, change advisory, and release coordination.

Governance, Metrics, Risk & Vendor Management

• Maintain and act on regional performance dashboards including SLAs, SLOs, KPIs, uptime, resilience posture, and operational health metrics.
• Apply ITIL‑aligned change, release, and service management discipline, improving deployment success, stability, and compliance.
• Identify and remediate US‑specific risks, resilience gaps, and single points of failure; support disaster recovery and business continuity planning and execution; and ensure compliance with regulatory, security, and internal governance requirements.
• Support Opex and Capex budget execution and cost optimization, and oversee vendor selection, contract negotiation, and performance management within the VP's financial framework.

Regional Execution & Global Alignment

• Represent US Infrastructure & Operations leadership across internal, enterprise, and global forums as required.
• Translate global standards, architectures, and governance frameworks into executable regional plans and operating procedures.
• Contribute US operational perspectives and requirements to global design workshops and standards development.
• Support the regional resilience strategy, ensuring critical services meet uptime, disaster recovery, and business continuity requirements.
• Performs other duties as assigned
• Complied with all policies and standards

What You Will Need

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience); Master's Degree, Information Systems or Technology Management (MBA preferred)
• 10+ years Progressive IT experience including leadership of infrastructure and operations teams, with 5+ years of people leadership, including managing leaders of leaders, across multiple infrastructure domains in complex, distributed environments.
• Deep domain expertise - Deep, hands‑on expertise across enterprise infrastructure domains—network, cloud, server, storage, virtualization, and endpoint—in complex, distributed environments, with a record of leading delivery and major incident resolution.
• Strategy, budget & vendor delivery - Proven experience developing and executing infrastructure plans and managing budgets, vendors, and large‑scale technology investments.
• Professional Certifications - One or more given strong consideration: ITIL v4 (Foundation through Expert); cloud certifications (AWS, Azure, Google Cloud); CISSP; PMP or PRINCE2; ISO 20000/27001 or COBIT; Lean Six Sigma. Experience leading hybrid cloud transformations and modern workplace technologies for remote and frontline workers is a plus.

What You Will Get

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• View all our health, wealth and life offerings at www.safelitebenefits.com

Expected Work Location (In Office)

It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.