AVP, Implementation & Production Support

Chubb Ltd.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Chubb Ltd. seeks an AVP for Technical Policy Development & Product Implementation in Philadelphia, PA. The role focuses on creating policy language, managing product development, and ensuring regulatory compliance across the Accident & Health division.

You will lead a team, coordinate with internal and external partners, and drive timely state filings and documentation while maintaining high-quality standards and growth goals.

Qualifications

• Strong technical writing and policy drafting experience.
• Ability to translate baseline business needs into policy language and operational guidance.
• Experience with admitted forms, regulatory filings, and underwriting standards.
• JD or paralegal background a plus for drafting or reviewing policy language.
• Strong understanding of regulatory, underwriting, and compliance considerations in product development.
• Ability to train, motivate, and manage a high-performing team.
• Excellent written and oral communication skills.

Responsibilities

• Develop and implement new products or enhancements for profitable growth in Accident & Health.
• Draft policy language, forms, and technical docs with focus on admitted forms and compliance.
• Translate business needs into policy language, product requirements, and operational guidance.
• Oversee A&H product development, implementation, and production support functions.
• Manage Implementation and Production Support team members and activities.

Skills

Technical writing

Policy drafting

Regulatory knowledge

Team management

Communication

Multitasking

Attention to detail

Microsoft Word

Excel

Adobe PDF

PowerPoint

Tools

Microsoft Word

Excel

Adobe PDF

PowerPoint

Job description

AVP, Technical Policy Development & Product Implementation

Philadelphia, PA, United States

Job Description

Major Duties and Responsibilities

• Develop and implement new products or enhancements to existing products to support profitable growth for Chubb’s Accident & Health Division, including researching, generating, and distributing periodic information about competitor products, performance, market position, and digital offerings.
• Draft policy language, policy forms, and related technical documentation with a strong focus on admitted forms, regulatory requirements, underwriting standards, and compliance expectations.
• Translate baseline business needs into clear, accurate, and compliant policy language, product requirements, and operational guidance.
• Manage and support A&H product development, implementation, and production support functions, including product development, advertising review, state filings, policy issuance, and development and maintenance of product tools.
• Oversee and manage to goals all Implementation and Production Support team members and activities; provide hands-on support where experience and expertise are warranted.
• Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication, and demonstrating creative problem solving.
• Manage and support customer acquisition and retention processes; prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
• Play an active role in educating internal and external business partners to improve quality, regulatory alignment, underwriting compliance, and consistency of new case and renewal business.
• Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries.
• Manage and implement business practice guidelines as required by corporate and regulatory directives.
• Manage and/or maintain area databases designed to support product delivery and account implementation.
• Manage design and implementation of product-related publications, tools, and systems for internal and external business partners.
• Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue, and expense objectives while minimizing the risk of non-compliance.

Qualifications

• 4+ years in Accident & Health or equivalent experience technical writing, or other related experience.
• Strong technical writing and policy drafting experience, with the ability to develop admitted form language and supporting documentation.
• Experience translating baseline business needs into policy language, product requirements, and operational guidance.
• JD or paralegal background a plus, especially for candidates with experience drafting or reviewing policy language, admitted forms, or regulatory filings.
• Strong understanding of regulatory, underwriting, and compliance considerations in product development and implementation.
• Ability to train, motivate, and manage a team of high-performing individuals.
• Ability to multitask and maintain a big-picture perspective in a fast-paced work environment while cultivating a detailed operational understanding of responsibilities.
• Superior analytical and critical thinking skills with keen attention to detail.
• Advanced oral and written communication skills.
• Proficient in Microsoft Word, Excel, and Adobe PDF; experience with PowerPoint or SharePoint a plus.
• Experience in product delivery platforms a plus.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 30852
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Product Development
• Business Unit United States
• Legal Employer ACE American Insurance Company