AVP Credit Administration

Fort Bragg Federal Credit Union; Fort Bragg (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

Fort Bragg Federal Credit Union is seeking an Associate Vice President Credit Administration to manage non-exempt staff and oversee day-to-day credit administration for consumer lending. The role emphasizes policy compliance, staff development, and accurate loan processing.

The ideal candidate will have 5–10 years in credit administration with at least 3 years in supervision, plus an active NMLS registration and strong regulatory knowledge. Equal opportunity employer with comprehensive benefits.

Qualifications

• Bachelor’s degree in Business or related field desired. Work experience may be considered in lieu of a degree.
• This position requires NMLS registration, as defined within the provisions of the S.A.F.E. Act. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
• On an annual basis, completes all mandatory regulatory training as designated by the credit union.
• 5-10 years credit administration experience, with minimum of 3 years in a supervisory role.
• Demonstrated proficiency in all Microsoft products, including Word, Excel, and outlook e-mail.

Responsibilities

• Assists SVP Credit Administration with interviewing and hiring, and the ongoing development of department employees.
• Oversees underwriting and processing for all consumer loans.
• Conducts ongoing training and calibration sessions for assigned staff to ensure department-wide understanding policies, procedures and guidelines.
• Ensures exceptional service levels to members/borrowers. Conducts and coordinates regular staff sales and service, and product knowledge training.
• Promotes sales of ancillary products, services and programs related to consumer lending (GAP, Warranty, CL&D, etc.).
• Conducts research to assist members in corrections/explanations of transactions on their accounts. Handles complaints and escalated matters.
• Assists SVP Credit Administration in ongoing management of relationships with third party providers.
• Ensures adequate staffing for incoming calls to provide exceptional member service and minimize abandonment rates.
• Responsible for quality loan decisions and accurate documentation. Ensures loans are processed and ready for disbursal without delay.
• Ensures that current loan policies and procedures are strictly adhered to and that any exceptions are within guidelines and properly documented.
• Responsible for continuous coaching and mentoring of staff and the timely completion of annual employee performance evaluations and individual development plans.

Skills

Microsoft Office

Supervisory experience

Interpersonal skills

Credit administration

Regulatory knowledge

Education

Bachelor’s degree in Business or related field

NMLS registration

Tools

Microsoft Word

Excel

Outlook

Job description

Looking for a career that is both challenging and rewarding?

Experience the difference - come join us!

Looking for a career that is both challenging and rewarding? Join the Fort Bragg Federal Credit Union team! We’re a growing organization where our loyal members and exceptional employees make a difference each day.
Fort Bragg Federal Credit Union offers unique opportunities, challenges and personal rewards through financial and other professional employment. Our team of dedicated financial professionals demonstrate our core values of Trust, Commitment and Integrity every day through the work we do and the service we provide our loyal membership.

There are a variety of positions appropriate for all levels of education and experience. Although we may or may not have an open position meeting your qualifications at a particular time, please check back frequently, as our needs do change.

What We Offer

Fort Bragg Federal Credit Union offers competitive salaries, comprehensive benefits and advancement potential in an atmosphere that is positive, supportive and professional. Come join us, and experience the difference a job with Fort Bragg Federal Credit Union offers!
Fort Bragg Federal Credit Union is an Equal Opportunity Employer.Applicants have rights under Federal Employment Laws .

Associate Vice President Credit Administration

Purpose:

Manages all non-exempt staff to support the day-to-day credit administration activities for all direct and indirect consumer lending.

Primary Duties and Responsibilities:

• Assists SVP Credit Administration with interviewing and hiring, and the ongoing development of department employees.


• Oversees underwriting and processing for all consumer loans.


• Conducts ongoing training and calibration sessions for assigned staff to ensure department-wide understanding policies, procedures and guidelines.


• Ensures exceptional service levels to members/borrowers. Conducts and coordinates regular staff sales and service, and product knowledge training.


• Promotes sales of ancillary products, services and programs related to consumer lending (GAP, Warranty, CL&D, etc.).


• Conducts research to assist members in corrections/explanations of transactions on their accounts. Handles complaints and escalated matters.


• Assists the SVP Credit Administration in ongoing management of relationships with third party providers.


• Ensures adequate staffing for incoming calls to provide exceptional member service and minimize abandonment rates.


• Responsible for quality loan decisions and accurate documentation. Ensures loans are processed and ready for disbursal without delay.


• Ensures that current loan policies and procedures are strictly adhered to and that any exceptions are within guidelines and properly documented.


• Responsible for continuous coaching and mentoring of staff and the timely completion of annual employee performance evaluations and individual development plans.


• Assists SVP Credit Administration with department reporting.


• Maintains knowledge of all consumer lending laws and regulations and ensures compliance.


• Maintains proper security over applications/account information being processed.

Other Duties and Responsibilities:

• Keeps abreast of general economic conditions that may impact lending, delinquency, and charge-offs.


• Participates in credit union community events.


• Understands and maintains strong knowledge of all lending regulations, such as ECOA, RegZ, the Fair Lending Act, SAFE Act, BSA, Red Flag, OFAC, and all other credit union regulations.


• Performs other functions and projects as assigned by the SVP Credit Administration.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

Bachelor’s degree in Business or related field desired. Work experience may be considered in lieu of a degree.

This position requires NMLS registration, as defined within the provisions of the S.A.F.E. Act. All employees who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.

On an annual basis, completes all mandatory regulatory training as designated by the credit union.

Prior Experience:

5-10 years credit administration experience, with minimum of 3 years in a supervisory role.

Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing, or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Special Skills and Abilities:

• Demonstrated proficiency in all Microsoft products, including Word, Excel, and outlook e-mail.


• Proficient in other office equipment including phone, faxes, scanners, etc.


• Must be an effective communicator and be able to work with all levels of staff and members.


• Must have the ability to evaluate facts and make decisions.

Physical Demands:

The need for physical stamina is low to moderate.
Pending workload, the ability to work flexible hours to meet demands is expected.

Working Conditions:
No adverse working conditions. Typical office environment.