AVP, Consumer Bank Product Owner - Web

Synchrony; Chicago (IL); Hybrid; USD 90,000 - 155,000; Full time

Job summary

A leading company in the digital banking sector seeks an AVP, Consumer Bank Product Owner - Web to oversee web platform development. The role involves managing product strategy, working closely with agile teams, and ensuring compliance with regulatory standards. Candidates should possess significant experience in digital marketing and product management within financial services.

Qualifications

• 8+ years of digital marketing in the credit card industry.
• 4+ years of digital, web, or mobile product management experience.

Responsibilities

• Act as the Agile Product Owner for the team.
• Own/manage the product strategy and roadmap.
• Lead the end-to-end product development lifecycle.

Skills

Digital marketing

Product management

Strong communication skills

Analytical skills

Project management

Education

Bachelor's Degree or high school equivalent

Job description

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Role Summary/Purpose: Synchrony continues to build a world-class digital bank with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle.

Job Description

Role Summary/Purpose: Synchrony continues to build a world-class digital bank with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customer lifecycle.

This AVP, Consumer Bank Product Owner – Web leads the website implementation of new features and enhancements to our consumer bank servicing and account opening platform. They report directly into the VP, Consumer Bank Digital Strategy and Delivery.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in-person engagement activities such as business or team meetings, training, and culture events.

Essential Responsibilities

• Act as the Agile Product Owner for the team
• Own/manage the product strategy and roadmap of Synchrony Bank’s servicing and account opening web platform
• Oversee and lead the end-to-end product development lifecycle including build, test, launch, and adoption
• Work with the Agile Development Team and Scrum Master to lead backlog refinement sessions, story pointing, iteration planning, and support release planning
• Coordinate and lead user acceptance testing (UAT) for releases
• Gather market intelligence, competitive insights, and user VOC - translate these findings into business strategies and create detailed user stories/requirements
• Own all “run the engine” functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, and more
• Partner with key stakeholders such as Strategic Initiatives, Marketing, IT, Compliance, and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog
• Work closely with our Consumer Bank Product Owners to create a unified digital customer experience
• Work closely with legal and compliance on any changes to the site, ensuring all disclosures are up to date
• Work with internal and external UX partners to create screen prototypes/wireframes, gather feedback, and optimize performance
• Partner with the Consumer Bank Digital Analytics team to monitor and understand usage patterns using tools such as Adobe Analytics
• Keep all product documentation up to date
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Bachelor's Degree or high school equivalent with 8+ years of digital marketing in the credit card industry
• 4+ years of digital, web, and/or mobile product management experience (preferably within financial services or a regulatory environment)
• Must work East Coast hours

Desired Characteristics

• Experience within financial services or a regulatory environment
• Experience with Agile (work or trained) and/or SAFe in a Product Owner role
• Highly driven and self-motivated
• Strong communication skills (verbal and written)
• Passion for learning about new technologies and driving innovation
• Excellent analytical and presentation skills
• Ability to influence across all leadership levels in a matrix environment
• Strategic thinker with a proven ability to develop actionable plans that drive results
• Strong project management experience with a record of delivering on time and across functions
• Strong digital proficiency, including launching new products and capabilities
• Experience leading large cross-functional virtual teams

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD annually and is eligible for an annual bonus based on performance. Actual compensation will depend on experience and skills. Salaries are adjusted for markets in CA, NY Metro, and Seattle.

Eligibility Requirements

• You must be 18 or older
• You must have a high school diploma or equivalent
• You must be willing to undergo a drug test, background check, and submit fingerprints as part of onboarding
• You must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
• Internal employees must meet specific time-in-position requirements to post for other roles

Legal authorization to work in the U.S. is required. We do not sponsor visas. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

We value diversity and inclusion, celebrating differences and fostering a culture where all voices are heard. Join us and be part of a community that supports your growth and success.

Reasonable Accommodation Notice

• We provide accommodations for qualified individuals with disabilities. Please inform us if you require assistance during the application or employment process.
• Contact our Career Support Line at 1-866-301-5627 for accommodations.

Job Family Group: Marketing

Employment Type: Full-time

Job Function: Finance