AVP, Client Services

The Snow Agency; Williamsburg (VA); On-site; USD 140,000 - 190,000; Full time

Job summary

Snow seeks an Associate Vice President, Client Services to lead client relationships and drive growth across multiple pharmaceutical accounts. You will guide strategy, mentor teams, and ensure coordinated execution of brand initiatives while maintaining strong senior partner communications.

The role requires deep category knowledge, marketing acumen, and a drive to expand Snow’s programs with strategic recommendations and upsell opportunities.

Qualifications

• 6+ years of pharmaceutical or healthcare advertising experience; patient experience preferred.
• Strong communication and presentation skills.
• Ability to craft presentations for new business, creative, tactical, strategy, and selling.
• Willingness and ability to travel.
• Significant background in pharmaceutical advertising; account services experience.
• Experience leading a team.
• Strong mentoring and coaching skills.
• Entrepreneurial skill in organically building business.
• Management experience.
• Proficiency in Microsoft PowerPoint, Excel, and Word.

Responsibilities

• Lead regular account team meetings and coordinate cross‑functional collaboration.
• Direct product strategy and ensure tactical execution.
• Provide short and long‑term direction for product strategy.
• Translate digital healthcare trends into client insights.
• Mentor team members and monitor performance; foster coaching partnerships.
• Keep senior leaders informed on key account status and issues.
• Ensure SOW tactics are executed strategically and on time.
• Train the account team on reporting, plans, and brand knowledge.
• Maintain competitive market and pipeline awareness for the brand.
• Approve all client materials before review.

Skills

Pharmaceutical advertising

Account leadership

Presentation skills

Travel readiness

Tools

Microsoft PowerPoint

Excel

Word

Job description

Job Summary

The Associate Vice President, Client Services serves as the face of Snow Companies, reporting to the Vice President or higher leadership. The role guides clients to achieve their communication and business objectives, fosters brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The VP is responsible for managing multiple accounts, working independently, growing business, developing staff, and leading collaborative cross-functional teams.

Agency

Snow

Job Function

Account Management and Growth

Job Subfunction

Account Management

Key Responsibilities

• Conduct regular meetings with the account team and maintain close contact with all members across ongoing projects.
• Manage product strategy and ensure tactical implementation related to product strategy.
• Provide short‑ and long‑term direction for product strategy.
• Interpret digital trends in healthcare and use brand knowledge to generate client insights.
• Collaborate with the account team to resolve internal issues and maintain team dynamics.
• Mentor and review performance of team members; implement coaching or mentoring partnerships as needed.
• Keep senior leadership apprised of key account status and issues.
• Ensure all tactics in the Statement of Work (SOW) are executed strategically and timely.
• Train account team on reporting, creative work plans, strategic points of view, agency processes, and brand market knowledge.
• Maintain market knowledge of competition and pipeline products in the brand category.
• Approve all materials before client review.
• Manage account finances, including forecasting, income generation, and reporting to senior leadership.
• Partner with the creative team for brand strategy development and material creation.
• Analyze business developments and competitive landscape to propose new growth opportunities.
• Lead the development of strategic recommendations to clients and identify upsell opportunities for Snow’s programs and services.
• Develop Statements of Work for clients.
• Prepare for and attend strategic planning meetings with clients.
• Develop internal processes and procedures for best practices across the company.
• Travel is required.

Qualifications and Experience

• 6+ years of pharmaceutical or healthcare advertising experience; patient experience preferred.
• Strong communication and presentation skills.
• Ability to craft presentations for new business, creative, tactical, strategy, and selling.
• Willingness and ability to travel.
• Significant background in pharmaceutical advertising; account services experience.
• Experience leading a team.
• Strong mentoring and coaching skills.
• Entrepreneurial skill in organically building business.
• Management experience.
• Proficiency in Microsoft PowerPoint, Excel, and Word.

Physical Demands

The role requires standing, walking, sitting, using hands to handle or feel, reaching with hands and arms, and talking or hearing. Responsibilities include regularly lifting or moving up to 25 pounds, occasionally lifting or moving more than 25 pounds. Specific vision abilities required include close vision, color vision, and ability to adjust focus.

Patient Privacy and Training

• Contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness.
• Required training: Snow Policy Training, Health Insurance Portability and Accountability Act (HIPAA), Adverse Event (AE) Reporting Training, FDA and FTC promotional requirements for pharmaceuticals, and Privacy and Data Security.

EEO Statement

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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