AVP, Claims-TCO

Arch Insurance Group Inc.; Philadelphia (Philadelphia County); Hybrid; USD 145,000 - 198,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

401k with generous matching

PTO 20 days per year

12 paid holidays per year

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Job summary

Arch Insurance Group Inc. in Philadelphia seeks a senior claims professional to lead strategy and resolution of our most complex coverage matters, including high-exposure disputes and multi-district actions.

You will advise senior leaders, drive best practices across lines, and partner with Claims, Underwriting, Legal, and the Technical Claims Office. This hybrid role requires JD, 10+ years of experience, and strong communication, analytical, and leadership skills, with availability for business

Qualifications

• 10+ years of experience as an attorney or claims professional with complex coverage expertise.
• Ability to influence claim executives and senior stakeholders.
• Capable of operating in a fast-paced environment with sound judgment and prioritization.
• Executive-level communication, negotiation and relationship-building skills.
• Strong analytical skills to synthesize facts and make crisp recommendations.
• Collaborative, independent and able to lead through influence.
• Proficient with Microsoft Office and analytics tools such as Power BI.
• Hybrid role requiring 3 days in the office weekly and willingness to travel as needed.

Responsibilities

• Lead end-to-end strategy for complex coverage issues and litigation matters, including investigations and reserve planning.
• Drive litigation management in complex settlements.
• Prepare executive reporting and lead discussions with senior leadership and key stakeholders.
• Serve as a technical leader on insurance claim trends and regulatory alignment.
• Lead cross-functional initiatives to strengthen complex-claims capability and operating discipline.
• Partner with Claims, Underwriting, Legal, and the Technical Claims Office to align priorities and decision frameworks.

Skills

Executive-level communication

Negotiation

Relationship-building

Analytical skills

Collaborative

Power BI

Microsoft Office

Education

J.D. required

Tools

Microsoft Office

Power BI

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary

Reporting to the Chief Technical Claim Officer (CTCO), this role is a Collaboratory leader of the strategy and resolution of the organization’s most complex, high-exposure claim matters—spanning sophisticated complex disputes, multi-district litigation, class actions, declaratory judgment actions, and suits against the Company.

You will be a visible advisor to senior leadership and a go-to technical resource for the broader claims organization—driving outcomes, and elevating best practices across lines including General Liability, Business Auto, Excess/Umbrella, Inland Marine, and Professional Liability (including Programs and Middle Markets).

Responsibilities

• Lead end-to-end strategy for complex coverage issues and litigation matters, including investigation, exposure assessment, reserve adequacy, and resolution planning.
• Drive litigation management in complex settlements.
• Prepare executive-level reporting and lead discussions with senior leadership, customers, and key stakeholders on high-profile matters, trends, and emerging case law.
• Serve as a technical leader—staying current on insurance claim trends, commercial insurance laws, and regulations and ensuring alignment with company guidelines and fair claim practices.
• Lead and contribute to cross-functional initiatives sponsored by the CTCO/Chief Claims Officer to strengthen complex-claims capability and operating discipline.
• Partner with Claims, Underwriting, Legal, and the broader Technical Claims Office to align priorities, deliverables, and decision frameworks.

Experience & Required Skills

• 10+ years of experience as an attorney and/or claims professional with deep expertise in complex coverage issues, high-exposure claims, and coverage litigation.
• Proven ability to partner with and influence claim executives and senior stakeholders.
• Ease of operating in a fast-paced, evolving environment with sound judgment and strong prioritization.
• Executive-level communication, negotiation, and relationship-building skills across insureds, brokers, counsel, and internal business partners.
• Strong analytical skills—able to synthesize complex facts and present crisp recommendations.
• Collaborative, with the ability to work independently and lead through influence.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint) and analytics/reporting tools (e.g., Power BI).
• Hybrid role 3 days a week in office.
• Availability for business travel as needed.

Education

• J.D. required.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$145,000 - $198,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

14400 Arch Insurance Group Inc.