AVP Branch Manager

Susser Bank; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Susser Bank in Dallas, TX seeks a Branch Manager to lead daily branch operations, develop staff, and deliver exceptional client service. You will oversee account opening, inquiries, and relationship management while ensuring compliance with policies and regulatory requirements.

The role requires a college degree and 3+ years of branch retail experience, including 1 year as Assistant Branch Manager, with 2 years as Branch Manager preferred. Strong leadership and service mindset are essential.

Qualifications

• Problem-solving, communication, customer service, and organization skills are required.
• Experience with Jack Henry Xperience banking systems preferred.
• Three years of progressive bank branch retail experience required; one year as Assistant Branch Manager; two years as Branch Manager preferred.

Responsibilities

• Leads, develops, and supports branch employees through hiring, scheduling, coaching, performance management, and consistent communication.
• Promotes a consistent, responsive client experience and ensures client needs and concerns are resolved promptly and professionally.
• Supports the branch team and bankers located at the branch with account opening and maintenance, client inquiries, transaction needs, relationship management, and other client service needs.
• Oversees retail administration, operational controls, staffing, workflow, and service standards to maintain an efficient, compliant, and professional branch environment.
• Strengthens client relationships through proactive service, timely follow-up, community involvement, and appropriate referrals to banking partners.
• Coordinates branch facility needs, including maintenance, repairs, security, supplies, vendor access, and communication with internal teams and external service providers.
• Provides hands‑on support with client service and operational responsibilities as branch needs require.
• Ensures adherence to bank policies, procedures, security standards, and regulatory requirements while safeguarding confidential information and records.

Skills

Problem-solving

Communication

Customer service

Organization

Education

College degree in business, accounting, finance, or related field

Tools

Jack Henry Xperience

Job description

The Branch Manager leads branch operations with a strong focus on exceptional client service, employee development, and effective support of the branch team and bankers located at the branch. This position oversees daily operations, supports bankers in meeting client needs, coordinates operational and facility matters, and ensures compliance with bank policies, procedures, and regulatory requirements.

Primary Duties and Responsibilities

• Leads, develops, and supports branch employees through hiring, scheduling, coaching, performance management, and consistent communication.
• Promotes a consistent, responsive client experience and ensures client needs and concerns are resolved promptly and professionally.
• Supports the branch team and bankers located at the branch with account opening and maintenance, client inquiries, transaction needs, relationship management, and other client service needs.
• Oversees retail administration, operational controls, staffing, workflow, and service standards to maintain an efficient, compliant, and professional branch environment.
• Strengthens client relationships through proactive service, timely follow-up, community involvement, and appropriate referrals to banking partners.
• Coordinates branch facility needs, including maintenance, repairs, security, supplies, vendor access, and communication with internal teams and external service providers.
• Provides hands‑on support with client service and operational responsibilities as branch needs require.
• Ensures adherence to bank policies, procedures, security standards, and regulatory requirements while safeguarding confidential information and records.

Education and Experience Required

• College degree in business, accounting, finance, or a related field, or equivalent education and experience, is preferred.
• Three years progressive bank branch retail experience required. One year of Assistant Branch Manager experience required with two years of Branch Manager experience preferred.

Skills and Abilities Required

• Problem‑solving, communication, customer service or organization skills are necessary to perform the day‑to‑day tasks. In addition, this individual should be able to make decisions quickly and accurately while dealing with possible complex information.
• Job Knowledge / Technical Skills: Experience with Jack Henry Xperience banking systems is preferred.

Susser Bank is an equal opportunity employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Susser Bank participates in E-Verify.

Qualifications

Behaviors

Preferred

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Self-Starter : Inspired to perform without outside help

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Experience

Required

1 year: Assistant branch manager experience required.

3 years: Bank branch retail experience required.

Preferred

2 years: Prior branch manager experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.