AVP, Authentication - Wallets

Synchrony; Charlotte (NC); Hybrid; USD 90,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Job summary

Synchrony is seeking an AVP, Authentication – Wallets to monitor wallet authentication performance and develop actions to reduce fraud risk. You will partner with Emerging Payments and fraud policy teams, build dashboards, and analyze user journeys to improve security and customer experience.

The role requires strong data analytics skills, advanced Excel and programming in SAS/SQL/Python/R, plus travel as needed. Hybrid work options and a national scope are available.

Qualifications

• Bachelor’s degree or 10+ years in finance-related roles in lieu of degree.
• Experience analyzing large data sets to derive actionable fraud insights.
• Advanced proficiency with Excel.
• Willingness to travel for business as required.

Responsibilities

• Monitor authentication performance and its impact on wallet performance.
• Develop tactical/strategic actions to address wallet fraud risk.
• Partner with Emerging Payments on tokenization and wallets programs.
• Collaborate with fraud policy teams on provisioning rules in early days.
• Build dashboards and use analytics to reduce journey friction.
• Conduct deep dive analysis of authentication leakage.
• Respond to wallet program complaints and handle special projects.

Skills

Fraud analytics

SQL

Python

R

SAS

Excel

Data analysis

Travel flexibility

Education

Bachelor's degree

Tools

SAS

SQL

R

Python

Excel

Job description

Role Summary/Purpose:

The AVP, Authentication – Wallets is a multifunctional role with several key responsibilities. The primary responsibility is to perform ongoing monitoring performance, tools and strategies of authentication program for Synchrony’s wallet programs. The role will work closely is the broader Authentication, Fraud Strategy and Emerging Payments teams.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.You will be required to commuteto your nearestHub (either virtual or physical) for in-person engagement activities such asregularbusiness or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Essential Responsibilities:

• Monitor authentication performance and its impact on wallet performance
• Develop tactical and strategic actions plans to address for wallets/tokenization fraud risk
• Partner with Emerging Payments team on tokenization and digital wallets programs
• Partner with acquisitions and account management fraud policy teams on early days since provisioning authorization rules
• Build and manage dashboards, leverage digital analytics tools to analyze user behavior, understand journey friction points, and drive improvement opportunities
• Preform deep dive analysis of authentication leakage
• Research and respond to complaints regarding the wallets program
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 5+ years of within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 10+ years of experience in Marketing, Risk or Collections in Financial services.
• Experience analyzing large data sets to derive strategies, segmentations, actionable fraud insights including SAS, SQL, R or Python Programming Skills or other related analytic tools
• Advanced proficiency with Excel
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Cross-functional experience with a track record of leading in a matrix environment and influencing key decision makers
• Experience with authentication process
• Understanding of acquisition and transactional fraud strategies
• Knowledge of Fiserv
• Good communication & presentation skills and the ability to effectively provide insights, solicit feedback and problem solve with peers

Grade/Level:

11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.You will be required to commute to your nearestHub (either virtual or physical) for in-person engagement activities such as regularbusiness or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Credit