AVP, AML Operations: Triage & Workflow Lead

United Overseas Bank Limited; Central (LA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking an AML triage professional to support the review triggers, assignments, and SLA adherence. You will coordinate with internal teams and Malaysia to ensure timely BAU delivery while maintaining policy controls and maker-checker processes.

The role requires 2–5 years in AML operations, familiarity with sanctions screening and KYC, and strong analytical and communication skills in a fast-paced environment.

Qualifications

• Bachelor’s degree in Finance, Business, Risk Management, Computer Science, Information Systems, or related field.
• Minimum 2–5 years in AML operations, screening, KYC, or workflow/assignment-related roles.
• Familiarity with AML, sanctions screening, and correspondent banking risk indicators.
• Experience with SLA management, queue routing, or high-volume operational environments preferred.

Responsibilities

• Support the triage of AML review triggers including but not limited to OGR, Post-STR and internal monitoring reviews
• Ensure trigger events are delegated accurately and escalated where required
• Drive adherence to triage SLAs and operational procedures
• Manage assignment of alerts and cases to review teams based on determined criteria
• Monitor assignment accuracy and workload balancing review teams
• Oversee case reservoir management, distribution and assignment tracking
• Ensure high-priority and time-sensitive cases are managed within stipulated timelines
• Establish and maintain SOPs, controls and maker-checker processes for triage and assignment activities
• Monitor control effectiveness and ensure compliance with AML/CFT policies and regulatory requirements
• Prepare and present MIS on trigger volumes, assignment timeliness, productivity and backlog management

Skills

Analytical skills

Communication

Attention to detail

Stakeholder management

Teamwork

Education

Bachelor’s degree in Finance, Business, Risk Management, Computer Science, Information Systems, or related field

Tools

Microsoft Excel

Power BI

Power Query

SQL

Job description

1011 United Overseas Bank Ltd is seeking an AML triage professional to support the review triggers, assignments, and SLA adherence. You will coordinate with internal teams and Malaysia to ensure timely BAU delivery while maintaining policy controls and maker-checker processes.

The role requires 2–5 years in AML operations, familiarity with sanctions screening and KYC, and strong analytical and communication skills in a fast-paced environment.