Aviation Warranty & Technical Support Specialist

Continental Aerospace Technologies™; Mobile (AL); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Continental Aerospace Technologies in Mobile, Alabama, is seeking a Product Support & Warranty Administrator to handle technical product support and warranty claims. The role requires coordinating with OEMs, distributors, service centers, and internal teams to resolve issues with well-documented evidence and timely decisions.

The ideal candidate will diagnose warranty eligibility, maintain accurate records, and escalate high-value claims.

Qualifikationen

• Bachelor’s degree or 10 years related experience and/or training.
• FAA A&P license is required.
• Excellent documentation and communication skills.

Aufgaben

• Administer warranty claims from submission to resolution.
• Verify warranty eligibility using product data and terms.
• Prepare approval/denial recommendations and escalate as needed.
• Coordinate with departments for replacements, credits, and closures.
• Maintain warranty case records in ERP/CRM systems.
• Communicate case status clearly to customers and partners.
• Identify trends and report on warranty and field data.

Kenntnisse

Customer service

Warranty processing

Technical troubleshooting

Documentation

Cross-functional

Ausbildung

Bachelor’s degree

FAA A&P license

Tools

ERP Systems

CRM Systems

NetSuite

Jobbeschreibung

Continental Aerospace Technologies in Mobile, Alabama, is seeking a Product Support & Warranty Administrator to handle technical product support and warranty claims. The role requires coordinating with OEMs, distributors, service centers, and internal teams to resolve issues with well-documented evidence and timely decisions.

The ideal candidate will diagnose warranty eligibility, maintain accurate records, and escalate high-value claims.