Aviation Tech Support Engineer I

Jeppesen ForeFlight; Austin (TX); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Open PTO policy

401(k) with company match

Paternal leave (12 weeks)

Flight training rewards

Job summary

Jeppesen ForeFlight is seeking a Technical Support Engineer I to support our portfolio of aviation solutions and services, including day-of-operations navigation software, data delivery systems, inflight mobile applications, weather solutions, and other flight-critical technologies.

You’ll serve as a key technical resource for customers, respond to support requests and escalations, troubleshoot issues, and help maintain knowledge resources and support tools.

Qualifications

• Bachelor’s degree or equivalent with education and relevant work experience.
• Experience supporting computer applications or software in an operational or mission-critical environment.
• At least one year of customer service or customer support experience.
• Strong troubleshooting and communication skills in technical contexts.

Responsibilities

• Serve as a key technical support contact for Jeppesen ForeFlight customers.
• Respond to incoming technical support requests and escalations in a customer-focused manner.
• Troubleshoot software, application, and system-related issues with structured problem-solving.
• Perform server health checks and restarts to support system availability and performance.
• Collaborate with Engineering and Development teams to resolve complex issues and defects.
• Guide customers and internal teams through troubleshooting steps to optimize performance.
• Respond to inquiries within established SLAs.
• Document interactions, issues, and resolutions in the CRM system.
• Build and maintain internal and external knowledge base content and tools.
• Identify recurring issues and opportunities to improve support processes.

Skills

Troubleshooting

Customer service

Technical communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in Aviation, Computer Science, or related field

Job description

Jeppesen ForeFlight is seeking a Technical Support Engineer I to support our portfolio of aviation solutions and services, including day-of-operations navigation software, data delivery systems, inflight mobile applications, weather solutions, and other flight-critical technologies.

You’ll serve as a key technical resource for customers, respond to support requests and escalations, troubleshoot issues, and help maintain knowledge resources and support tools.