Aviation Project Manager - Sales & Technical Services

MW Aircraft Services, Inc.; Conroe (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

MW Aircraft Services in Conroe, Texas is seeking an Aviation Project Manager – Sales & Technical Services to support business development, prepare maintenance estimates and proposals, and coordinate aircraft maintenance projects from initial inquiry through delivery. This role serves as the primary link between customers, sales, maintenance operations, and company leadership.

The ideal candidate has 5+ years in business aviation maintenance, estimating, technical sales, or project management,

Qualifications

• 5+ years in business aviation maintenance, estimating, sales, or project management.
• Strong communication and organizational skills.
• Ability to develop customer relationships and manage multiple projects.

Responsibilities

• Identify and pursue new business opportunities and develop maintenance quotes.
• Coordinate maintenance projects from inquiry to delivery with technicians and leadership.
• Maintain accurate project information and regular updates to customers and leadership.

Skills

Business aviation maintenance

Maintenance estimating

Project management

Customer service

Communication skills

Organization

CRM software

Microsoft Excel

Tools

CAMP system

Microsoft Excel

Job description

MW Aircraft Services is a growing FAA Part 145 Repair Station located at Conroe-North Houston Regional Airport, specializing in business aviation maintenance, inspections, troubleshooting, repairs, avionics installations, and aircraft modifications.As we continue expanding our capabilities and customer base, we're looking for an experienced aviation professional to join our team in a role that combines project management, technical sales, customer service, and maintenance estimating.This is not a traditional desk-based sales or project management position. We're looking for someone who enjoys being involved in multiple aspects of a business, can manage competing priorities, and is comfortable moving between customer conversations, developing maintenance quotes, coordinating with technicians, and pursuing new business opportunities.The ideal candidate has a strong understanding of business aviation maintenance, excellent communication and organizational skills, and the ability to develop customer relationships while helping ensure maintenance projects are completed efficiently and professionally.This is an opportunity to play an important role in the continued growth of MW Aircraft Services while working directly with company leadership, customers, Crew Chiefs, and maintenance personnel.Position SummaryThe Aviation Project Manager – Sales & Technical Services is responsible for supporting business development, preparing maintenance estimates and proposals, managing customer relationships, and coordinating aircraft maintenance projects from initial inquiry through completion.This position serves as a primary connection between customers, sales, maintenance operations, and company leadership.Responsibilities include identifying and developing new business opportunities, preparing accurate maintenance quotes using technical information provided by maintenance personnel and other available resources, communicating maintenance findings and project updates to customers, and coordinating with Crew Chiefs and technicians to support efficient project execution.The position requires someone who can manage multiple responsibilities simultaneously, work independently, and adapt quickly to changing operational priorities.The ideal candidate has previous experience in business aviation maintenance, maintenance planning, estimating, technical sales, or project management, along with the interpersonal skills necessary to develop lasting customer relationships.What You'll DoBusiness Development & Technical SalesIdentify and pursue new business opportunities for MW Aircraft Services.Develop relationships with aircraft owners, operators, flight departments, aircraft management companies, charter operators, and other potential customers.Promote MW Aircraft Services' maintenance, inspection, avionics, modification, and AOG support capabilities.Respond to incoming customer inquiries and maintenance requests.Develop proposals and coordinate maintenance opportunities with prospective customers.Follow up on outstanding quotes and proposals to help convert opportunities into scheduled maintenance projects.Maintain relationships with existing customers and identify opportunities for additional services.Participate in customer meetings, airport visits, industry events, and other business development activities as needed.Work with company leadership to identify potential customers, market opportunities, and areas for business growth.Represent MW Aircraft Services professionally and maintain the company's standards for customer service and communication.Maintenance Estimating & QuotingPrepare accurate and professional maintenance estimates, quotations, and proposals for aircraft maintenance, inspections, repairs, and modifications.Develop estimates using provided labor requirements, parts pricing, vendor quotations, maintenance data, and input from Crew Chiefs and technical personnel.Review aircraft maintenance requirements, inspection due lists, discrepancy reports, and customer-provided work scopes.Coordinate with maintenance personnel to establish labor estimates, technical requirements, and anticipated project timelines.Work with the Parts Department to obtain component pricing, availability, and anticipated lead times.Coordinate outside service quotations and vendor requirements as applicable.Ensure estimates include applicable labor, parts, materials, outside services, and other anticipated project costs.Apply established company pricing policies and obtain management approval when required.Identify potential scope limitations, exclusions, and additional costs that should be communicated to customers.Prepare and revise estimates as maintenance requirements change or additional discrepancies are identified.Submit estimates to customers and follow up to obtain required approvals.Maintain accurate records of quotes, customer approvals, and outstanding proposals.Coordinate approved work scopes with maintenance leadership to support scheduling and project execution.Aircraft Maintenance Project ManagementCoordinate assigned aircraft maintenance projects from initial customer inquiry through aircraft delivery.Serve as a primary customer contact for assigned maintenance projects.Work closely with Crew Chiefs, technicians, Inspectors, and maintenance leadership to monitor project progress.Coordinate project schedules, anticipated completion dates, and customer expectations.Monitor maintenance progress and identify potential delays, parts shortages, or other project concerns.Communicate project status, maintenance findings, and anticipated completion timelines to customers.Assist with coordinating required parts, outside services, technical support, and other project resources.Ensure changes in project scope are properly communicated, quoted, and approved when required.Help resolve scheduling conflicts, customer concerns, and project coordination issues.Coordinate aircraft arrival, maintenance planning, and delivery requirements with appropriate personnel.Maintain accurate project information and provide regular updates to company leadership.Support the timely and professional completion of aircraft maintenance projects.Customer Communication & Discrepancy ManagementCommunicate aircraft maintenance findings and discrepancies to customers in a clear, professional, and understandable manner.Work with Crew Chiefs and technicians to obtain accurate technical information regarding maintenance findings and recommended corrective actions.Explain proposed repairs, replacement options, anticipated costs, and maintenance timelines using information provided by technical personnel.Prepare and present additional work quotations for discrepancies identified during maintenance.Obtain and document customer approvals before additional work proceeds when required.Maintain consistent communication with customers regarding project status, delays, and changes in anticipated costs.Address customer questions and concerns promptly and professionally.Coordinate technical questions with maintenance leadership and appropriately qualified personnel.Ensure customer commitments and approved work scopes are accurately communicated to the maintenance team.Help maintain positive customer relationships throughout the maintenance process.Maintenance Operations CoordinationWork directly with Crew Chiefs and technicians to understand project requirements, maintenance progress, and operational priorities.Participate in maintenance planning and project status meetings.Coordinate approved work scopes and customer requirements with maintenance leadership.Assist with identifying labor, parts, tooling, and outside service requirements.Monitor open work orders and outstanding customer approvals.Help identify potential scheduling conflicts, resource limitations, and project delays.Support communication between maintenance operations, Parts, Quality, and administrative personnel.Assist with resolving project coordination issues that could affect aircraft completion or customer satisfaction.Maintain clear communication with company leadership regarding project status and operational concerns.Support maintenance operations as needed to help keep projects organized and moving forward.Work Order Management & Financial AccountabilityPrepare, review, and maintain customer quotations and associated work order information within the company's maintenance management system.Ensure approved work scopes, customer authorizations, and additional work requests are accurately documented.Monitor project costs, quoted labor, parts requirements, and outside services.Identify significant differences between estimated and actual project costs and communicate concerns to management.Coordinate with Crew Chiefs and technicians to ensure required labor and work order information is entered accurately and in a timely manner.Assist with reviewing completed work orders for billing readiness.Coordinate with Parts and Accounting to identify outstanding charges, outside services, and other billable items.Help ensure invoices accurately reflect approved work, documented labor, parts, and applicable charges.Support timely project closeout and customer billing.Assist with identifying opportunities to improve estimating accuracy, project profitability, and operational efficiency.Teamwork & ProfessionalismWork closely with company leadership, Crew Chiefs, Inspectors, technicians, Parts personnel, and administrative staff.Maintain a professional and customer-focused approach while supporting the operational needs of the maintenance team.Demonstrate flexibility and a willingness to assist with responsibilities outside traditional sales or project management functions.Manage multiple projects, customer requests, and deadlines simultaneously.Communicate effectively and maintain accountability for assigned responsibilities.Take initiative, identify problems, and work toward practical solutions.Support the continued growth and improvement of MW Aircraft Services.Why MW Aircraft Services?MW Aircraft Services is growing, and we're investing in the people, equipment, and processes needed to build an exceptional maintenance organization.As we continue expanding our maintenance capabilities and customer base, we're looking for people who want to take an active role in that growth.We believe in giving experienced aviation professionals the opportunity to contribute their knowledge, develop customer relationships, and help build a company where quality workmanship, accountability, and customer service are valued.Our philosophy is simple: Maintenance Through Workmanship.We're building a team around technical excellence, accountability, integrity, and a commitment to doing the job right.This position offers the opportunity to work directly with company leadership, contribute to business development, and play an important role in managing customer relationships and aircraft maintenance projects.If you're an experienced aviation professional who enjoys variety, takes initiative, and wants to help grow a business aviation maintenance organization, we'd like to hear from you.Compensation & BenefitsMW Aircraft Services offers competitive compensation based on experience, qualifications, technical knowledge, and business aviation industry experience.Eligible employees have access to a comprehensive benefits package through Black Forest Ventures, including:Medical Insurance: Multiple health plan options through Blue Cross Blue Shield of Texas.Dental Insurance: Base and enhanced dental coverage options through MetLife.Vision Insurance: Vision coverage through MetLife.401(k) Retirement Plan: Fidelity 401(k) with company matching contributions in accordance with plan eligibility and provisions.Company-Paid Life Insurance: Basic life and accidental death and dismemberment coverage.Short-Term Disability Insurance: Income protection for eligible employees.Health Savings Account (HSA): Available with qualifying medical plans, including employer contributions.Flexible Spending Accounts (FSA): Medical and dependent care spending account options, subject to eligibility.Employee Assistance Program (EAP): Confidential counseling and employee support resources.Paid Time Off: In accordance with company policy.Paid Holidays: In accordance with company policy.All benefits are subject to the terms, conditions, and eligibility requirements of the applicable benefit plans and company policies.MW Aircraft Services, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to protected characteristics under applicable federal, state, or local law.RequiredMinimum 5 years of experience in business aviation maintenance, maintenance operations, technical sales, estimating, project management, or a closely related aviation field.Strong understanding of business aviation maintenance processes, inspections, repairs, and aircraft systems.Ability to interpret technical maintenance information and communicate findings clearly to customers.Experience preparing estimates, proposals, work scopes, or other technical customer documentation.Strong customer service and relationship-building skills.Excellent written and verbal communication abilities.Strong organizational skills and the ability to manage multiple projects and competing priorities.Ability to work independently and take ownership of assigned responsibilities.Proficiency with Microsoft Office, including Excel, Word, and Outlook.Ability to work effectively with maintenance technicians, Crew Chiefs, management, and customers.Strong attention to detail and accuracy when preparing estimates and reviewing project information.Professional judgment and the ability to handle customer concerns and changing operational requirements.Valid driver's license.Preferred Aircraft ExperienceFamiliarity with maintenance requirements, inspection programs, or technical operations involving one or more of the following aircraft platforms is highly desirable:Cessna Citation / HawkerCitation 500/550/560 SeriesCitation CJ SeriesCitation Excel/XLSCitation SovereignCitation Latitude/LongitudeHawker 700/800/900 SeriesGulfstreamGulfstream GIV / GIV-SPGulfstream GVOther Gulfstream business aircraftBombardierChallenger 600/601/604/605/650Challenger 300/350/3500Global Express/XRSGlobal 5000/6000/5500/6500/7500Additional Business AircraftBeechcraft King Air SeriesBombardier Learjet SeriesEmbraer Phenom, Legacy, and Praetor SeriesOther turbine-powered business aircraftExperience with additional business aviation platforms will also be considered.Additional Preferred QualificationsFAA Airframe & Powerplant (A&P) Certificate.Previous experience working within an FAA Part 145 Repair Station.Experience in aircraft maintenance estimating, technical sales, or customer project management.Previous experience as an Aircraft Maintenance Technician, Crew Chief, Maintenance Planner, or Maintenance Supervisor.Experience developing estimates for scheduled inspections, major maintenance events, aircraft repairs, and avionics modifications.Familiarity with aircraft maintenance tracking programs, inspection due lists, and maintenance planning requirements.Experience working with Veryon, EBIS, CAMP, Corridor, or similar maintenance and work order management systems.Experience with customer relationship management (CRM) software.Familiarity with FAA Parts 91, 135, and 145 maintenance environments.Experience coordinating aircraft maintenance projects involving multiple departments or outside vendors.Established relationships within the business aviation industry.Previous experience developing new business or managing customer accounts.What We're Looking ForWe're looking for someone who enjoys wearing multiple hats.Someone who can start the morning reviewing maintenance projects with Crew Chiefs, spend time developing a quote for a customer, respond to an unexpected maintenance discrepancy, and still find time to follow up with a prospective customer about bringing their aircraft to MW.The right candidate will be organized, adaptable, technically knowledgeable, and comfortable working in a fast-paced environment where priorities can change throughout the day.We're not looking for someone who needs every responsibility to fall neatly within a traditional job description.We're looking for someone who takes initiative, communicates effectively, follows through on commitments, and is willing to do what's needed to help the operation succeed.The ideal candidate understands business aviation maintenance, enjoys working with customers, and can balance customer expectations with the realities of aircraft maintenance operations.Above all, we're looking for someone who takes ownership of their work, represents MW Aircraft Services professionally, and wants to contribute to the growth of the company.Work ScheduleMonday through Friday, 7:00 AM to 3:30 PM.Additional hours and occasional weekend work may be required based on customer needs and maintenance schedules.This is a full-time, primarily on-site position at MW Aircraft Services in Conroe, Texas.Occasional travel for customer meetings, business development activities, and industry events may be required.Physical & Working RequirementsThis position involves working in both office and active aircraft maintenance environments and requires the ability to:Perform computer-based work, including preparing estimates, maintaining project information, and communicating with customers.Regularly walk through aircraft hangars and maintenance areas to coordinate with technicians and Crew Chiefs.Access aircraft and maintenance work areas as necessary to review project progress.Occasionally bend, kneel, climb, or use maintenance stands and ladders when appropriate.Work in hangar and ramp environments with exposure to varying temperatures, noise, and aircraft-related hazards.Wear required personal protective equipment and follow established safety procedures.Travel to customer locations, airports, or industry events when required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.