MRO Customer Service Manager

inMy Jet; Boise (ID); Sur place; USD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Short term & Long term Disability

Life & Accidental Death and Dismember.

Paid vacation, holidays, sick leave

401K & Roth 401k with employer match

Flexible Spending programs

Résumé du poste

Western Aircraft Inc. in Boise, ID, seeks an MRO Customer Service Manager to oversee customer accounts from pre-arrival to post-delivery, driving retention and loyalty while ensuring compliance with 14 CFR Part 145.

This role coordinates with service, planning, parts, sales and other leaders to ensure timely project execution, accurate documentation, and prompt payments, with a focus on warranty coordination and process improvement.

Qualifications

• Minimum five years’ experience in general aviation.
• Minimum three years’ leadership experience in general aviation.
• A&P certifications preferred.
• Read and utilize OEM and vendor maintenance data.

Responsabilités

• Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects.
• Acts as customer liaison providing timely information regarding assigned projects and ensures proper documentation of customer approvals.
• Validates deposits, collects progress payments, and processes final invoices.
• Expedites warranty claim processing and invoicing.

Connaissances

Customer service

Leadership

Project coordination

Formation

Bachelor's degree in Aviation, Business Management, Finance, or equivalent

Description du poste

Job SummaryThe MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery. This individual will be responsible to ensure customer retention and loyalty through customer-centric service as it relates to completion of work within compliance of 14 CFR Part 145 standardsDuties & Responsibilities• Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects• Acts as customer liaison providing timely information regarding assigned projects Ensures proper documentation of customer approvals• Validates initial deposit has been received, collects progress payments, and processes final invoice• Provides customer entertainment as required• Ensures customer accounts are within established credit limits prior to the departure of the aircraft• Provides feedback to department leaders regarding process improvement• Works flexible hours to accommodate arrivals and departures of assigned projects and their customers• Ensures accuracy of all assigned work orders and closes them in a timely manner• Works with warranty coordinator to expedite warranty claim processing and invoicingQualifications & Job Requirements• Minimum five (5) years’ experience in general aviation• Minimum three (3) years’ leadership experience in general aviation• Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience• A&P certifications preferred• Thorough knowledge of aircraft completion, production, and manufacturing operations• Familiarity with the industry vendors, regulations, and current procedures for completing aircraft modifications on a timely and competitive basis• Must be able to read, understand and utilize OEM and vendor maintenance data• Customer Service experience is preferredEducation & Certifications• Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience• A&P certifications preferredOther Prerequisites• Pass pre-employment drug screen and background check• Ability to obtain Airport Issued security badge• Valid Driver’s licenseWork Environment & Physical Requirements• Work is performed in an aircraft hangar environment with moderate noise level, inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. Working around equipment with moving parts, ability to lift and carry 50 pounds, frequent standing sitting, walking balancing and stoopingAvailable Benefits• Medical, dental, vision• Short term & Long term Disability - paid 100% by Company• Life & Accidental Death and Dismemberment - paid 100% by Company• Paid vacation, holidays, sick leave, jury duty, bereavement• Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)• 401K & Roth 401k with employer match• Flexible Spending programsWestern Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.