Aviation Passenger Services Supervisor — 3rd Shift

ABM Industries; Phoenix (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

ABM Industries in Phoenix is seeking a Field Supervisor - Passenger Services to oversee passenger service agents across terminals, gates, and curbside areas, ensuring on-time performance and high-quality customer service. This is a standing/posting role requiring vigilance and strong team leadership.

The position involves training, scheduling, deployment, and continuous collaboration with Account Managers to meet staffing and service goals in a 24/7 airport environment.

Qualifications

• Two years of supervisory experience in passenger services or related field.
• Ability to manage large teams and ensure 24/7 airport coverage.
• Must pass a 10-year background check and obtain SIDA badge.

Responsibilities

• Assist with training passenger service agents, including wheelchair/mobility assistance, ADA compliance, and customer service standards.
• Oversee passenger service operations across terminals, gates, and curbside areas.
• Monitor flight schedules and deploy agents to meet arrival/departure demands and service level agreements.
• Ensure timely response to wheelchair assistance requests, unaccompanied minor escorts, and special service requests.
• Manage security and accountability of equipment, radios, and airport access badges.
• Oversee quality of service delivery and confirm completion of service requests with Manager; check equipment and supplies weekly.
• Complete order forms and service documentation accurately.
• Coordinate wheelchair and equipment usage and inventories.
• Manage daily employee lunches and breaks while maintaining post coverage.
• Maintain daily shift report for managers, including flight activity, service counts, and incidents.
• Perform basic administrative, payroll, and attendance functions as required.
• Maintain communication with Account Managers to monitor staffing levels.
• Provide guidance on policies and procedures to front-line employees.
• Ensure shift schedules are complete a week in advance.
• Work with leadership to cover all callouts.
• Accommodate changes in staffing requests from airline clients.
• Manage the No-Fault Attendance Policy.
• Ensure compliance with airport, TSA, and airline safety rules.

Skills

Supervisory experience

Customer service

Communication skills

Background check clear

SIDA badge eligible

Driver's license

Job description

ABM Industries in Phoenix is seeking a Field Supervisor - Passenger Services to oversee passenger service agents across terminals, gates, and curbside areas, ensuring on-time performance and high-quality customer service. This is a standing/posting role requiring vigilance and strong team leadership.

The position involves training, scheduling, deployment, and continuous collaboration with Account Managers to meet staffing and service goals in a 24/7 airport environment.