Aviation MRO Customer Success Manager

Western Aircraft, Inc.; Boise (ID); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Short term & Long term Disability - paid 100% by Company

Life & Accidental Death and Dismemberment - paid 100% by Company

Paid vacation and sick leave

401K & Roth 401k with employer match

Job summary

Western Aircraft, Inc. is seeking an MRO Customer Service Manager in Boise, Idaho, responsible for managing customer accounts from pre‑arrival through post‑delivery, ensuring customer retention through exceptional service.

The ideal candidate will have substantial experience in general aviation and a strong leadership background, complemented by a relevant degree. Benefits include health coverage, 401K matching, paid time off, and a supportive work environment.

Qualifications

• Minimum five years' experience in general aviation.
• Minimum three years' leadership experience.
• Thorough knowledge of aircraft operation and modifications.

Responsibilities

• Manage customer accounts from pre-arrival to post-delivery.
• Liaise with various departments for timely project coordination.
• Ensure accuracy of work orders and close them timely.

Skills

General aviation experience

Leadership experience

Customer service skills

Knowledge of aircraft operations

Ability to read OEM data

Education

Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience

A&P certifications

Job description

Western Aircraft, Inc. is seeking an MRO Customer Service Manager in Boise, Idaho, responsible for managing customer accounts from pre‑arrival through post‑delivery, ensuring customer retention through exceptional service.

The ideal candidate will have substantial experience in general aviation and a strong leadership background, complemented by a relevant degree. Benefits include health coverage, 401K matching, paid time off, and a supportive work environment.