Aviation Ground Operations General Manager

Dnata; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

dnata USA, based in Tampa, Florida, seeks a General Manager to lead on-ground operations, safety culture, and customer-focused service delivery. You will drive compliance with authorities, manage station-level SMS/IMS, and optimize overall operational efficiency to support aviation ground handling, cargo, and related services.

The role requires strong leadership, budgeting, and strategic planning skills, with experience managing large teams and cross-functional stakeholders across multiple

Qualifications

• Bachelor's degree or 6+ years related experience.
• Full knowledge of airline ramp service handling procedures.
• Analytical and organizational skills.
• Proficient in Microsoft Office.
• Must be comfortable working nights, weekends, holidays, and in all weather conditions.
• Possess/maintain a valid state driver’s license and FAA/Airport identifications.
• Travel as required.

Responsibilities

• Lead a safety centric culture through consistent execution and implementation of company resources and processes.
• Responsible for the day-to-day administration and operation of the SMS/IMS at the station level.
• Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.
• Ensure consistent practices and processes around asset management, financial reporting, state, and local government regulations.
• Direct management and supervisory staff responsible for the primary business functions at the Station.
• Direct and participate in the acquisition, training, and onboarding of team members.
• Leverage knowledge of SLA and SGHA’s for current and future customers to deliver on commitments.
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and
• Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
• Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
• Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.
• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.

Skills

Analytical skills

Microsoft Office

Education

Bachelor's degree or 6+ years related experience

Tools

Microsoft Office

Job description

dnata USA, based in Tampa, Florida, seeks a General Manager to lead on-ground operations, safety culture, and customer-focused service delivery. You will drive compliance with authorities, manage station-level SMS/IMS, and optimize overall operational efficiency to support aviation ground handling, cargo, and related services.

The role requires strong leadership, budgeting, and strategic planning skills, with experience managing large teams and cross-functional stakeholders across multiple