Aviation FBO Line Service Manager

Million Air; El Paso (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Million Air in El Paso, TX seeks a Line Service Manager to lead a high-performing line service team, ensuring efficient service for customers and internal staff. You will manage scheduling, training, safety protocols, and fuel operations while coordinating with the FBO and customer service teams.

The role demands strong leadership, a five-year line service background, a HS diploma, and the ability to pass a background check and work evenings, weekends, and holidays in a outdoor airport setting.

Qualifications

• Minimum five (5) years line service experience including fuel management and supervisory duties.
• High School Diploma or equivalent.
• Ability to pass a background check and work evenings, weekends, and holidays.
• Zero tolerance drug free employer with pre-employment and random screening.

Responsibilities

• Manage line service department prioritizing, assigning, and monitoring supervisors work.
• Review line service team payroll and overtime and submit to payroll.
• Oversee facility startup, security, fuel management, and equipment service.
• Hire and train team with customer and safety focus.
• Ensure safety procedures and DOT regulatory training compliance.
• Coordinate with customer service and FBO managers and oversee daily communications.

Skills

Customer focus

Communication

Bi-lingual

Basic mathematical knowledge

Ability to operate a motor vehicle

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Our motto, \"We are Ladies and Gentlemen, serving Ladies and Gentlemen\", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

The line service manager is responsible for creating and leading an exceptional line service team. This position is responsible for insuring efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures. Line service manager will work closely with customer service manager and FBO manager.

Responsibilities and Duties

• Manage line service department prioritizing, assigning, and monitoring supervisors work, conducting performance evaluations with supervisors, providing training goals with Training/Safety Tech.
• Review line service team payroll, manage overtime, and submit to payroll for processing
• Responsible for hiring process to create a well-rounded team with customer and safety focus
• Oversee facility startup to include facility security, vehicle maintenance checks, equipment service and status
• Fuel management - including monitor of fuel inventory, reconciliation of load receipts, ordering fuel as needed
• Communication with supervisors in daily pass down meeting
• Aircraft storage, movement, hangar arrangement, anticipate needs for arrivals and departures.
• Damage prevention and implementation of safety procedures
• Support of trainers, safety techs, and line service team
• Team training - must meet DOT regulations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer focus-naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
• Strong computer skills including Microsoft office products
• Basic mathematical knowledge
• Bi-linqual preferred

Reporting Relationship

This position reports to the General Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

• Must be able to lift 75 pounds
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Outside work in all types of weather conditions
• Position requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder

Position Type and Expected Hours of Work

This is an exempt position
This position may requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience and Eligibility Qualifications

• Minimum five (5) years line service experience including fuel management and supervisory duties
• High School Diploma or equivalent
• Ability to work evenings, weekends, and holidays
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.