Aviation Customer Service (CSR) - Part-time

All Aviation Jobs; Willoughby (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Classic Jet Center in Willoughby, OH, is seeking an Aviation Customer Service Representative for part-time evenings and weekends. This role is the first point of contact for customers and visitors and requires a professional, welcoming demeanor.

You will answer and route calls, take messages, greet guests, direct them to the right staff, and provide basic information according to Jet Center policies. Weekend and evening shifts support our aviation operations.

Responsibilities

• Answering and routing incoming phone calls
• Taking detailed messages and providing basic information to callers
• Greeting customers as they enter the facility
• Directing customers to the appropriate staff member
• Answering basic inquiries in accordance with Jet Center policies

Job description

Aviation Customer Service Representative – Part Time (Evenings & Weekends)

Location:

Classic Jet Center – Willoughby, Ohio

Lake County Executive Airport

About The Role

This position is the first point of contact for customers and visitors to the Jet Center and must represent the facility in a professional and welcoming manner.

Responsibilities Include

• Answering and routing incoming phone calls
• Taking detailed messages and providing basic information to callers
• Greeting customers as they enter the facility
• Directing customers to the appropriate staff member
• Answering basic inquiries in accordance with Jet Center policies

Schedule

• Weekday evenings: 2–3 days per week, rotating with another team member
  • Hours: 5:00 PM – 9:00 PM
  • Rotation: one week is 2 evenings, the next week is 3 evenings
• Weekends: 1 weekend day per week
  • Hours: 10:00 AM – 6:00 PM

This role is ideal for individuals seeking part-time evening and weekend hours in a professional aviation environment.