Aviation Compliance & Audit Lead

GCG Official; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

GCG Official seeks a Customer Compliance Officer to ensure airline-specific standards, contractual requirements, and audit expectations across operations. This role provides independent oversight of customer compliance risks and drives corrective actions to protect trust and operational excellence.

The incumbent will lead audit readiness, CAPA governance, and field validation, coordinating with KAM, FSQA, Safety, and Operations while traveling up to 75% as needed.

Formación

• Bachelor’s degree in engineering, Industrial Engineering, Operations, or related field.
• Knowledge of airline catering operations, HACCP, ISO 22000, and aviation food safety regulations.
• Certification in HACCP, ISO 22000, or FSMS preferred.
• Strong communication with vendors, regulators, and internal teams.
• Detail-oriented with strong analytical skills.
• Understanding of aviation industry compliance frameworks and airport security requirements.
• Ability to prioritize and multitask.
• High accuracy and attention to detail.
• Ability to work in a matrixed organization.
• Proficiency in English and Spanish.

Responsabilidades

• Lead customer audit readiness strategy across assigned stations.
• Conduct pre-audits and validations for airline-specific requirements.
• Ensure stations meet customer audit expectations (e.g., airline standards).
• Validate audit responses and maintain consistency in representation.
• Monitor outcomes and escalate customer compliance risks.
• Govern CAPAs from audits and ensure actions are defined and time-bound.
• Validate corrective actions address root causes and are effective.
• Escalate recurring CAPAs impacting compliance performance.
• Perform on-site assessments to validate application of airline requirements.
• Identify gaps in how standards are interpreted and executed.
• Provide guidance to stations on correct application of requirements.
• Ensure alignment between standards and operations.
• Monitor customer KPIs, audits, and performance indicators.
• Identify trends and recurring gaps and risks.
• Ensure alignment with customer feedback and compliance findings.
• Highlight risks related to contractual obligations and service expectations.
• Provide structured updates to Excellence Assurance and leadership.
• Ensure visibility of risks impacting satisfaction and performance.
• Coordinate with KAM, FSQA, Safety, and Operations for consistent understanding.
• Support KAM by validating compliance topics before customer communication.

Conocimientos

Auditing

Regulatory compliance

Stakeholder management

Communication

Analytical thinking

Project coordination

Documentation

English & Spanish

Educación

Bachelor’s degree in engineering/related field

Herramientas

Microsoft Office

Descripción del empleo

GCG Official seeks a Customer Compliance Officer to ensure airline-specific standards, contractual requirements, and audit expectations across operations. This role provides independent oversight of customer compliance risks and drives corrective actions to protect trust and operational excellence.

The incumbent will lead audit readiness, CAPA governance, and field validation, coordinating with KAM, FSQA, Safety, and Operations while traveling up to 75% as needed.