Aviation Aftermarket Programs Leader

Astronics Corporation; Waukegan (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

Astronics Corporation is seeking an experienced Aftermarket Services Program Manager to lead repair and spares programs across assigned customers. You will coordinate with operations, repair station, supply chain, quality control, and engineering to meet TAT, availability, and customer satisfaction targets.

The role emphasizes ownership of commercial agreements, risk management, and delivering value through strong stakeholder engagement in a global, aviation-focused environment.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum 5 years of experience in aftermarket services, repair operations, or a related field.
• Two-plus years of experience in the aviation/aerospace industry.
• PMP, Six Sigma Black Belt, or other relevant professional certifications preferred.

Responsibilities

• Serve as the primary point of contact with the customer for all repair (RMA/BRMA) and spares activity throughout the product's in‑service and end‑of‑life (EOL) phases.
• Manage revenue and, with the assistance of the Operations team, manage profit margins for repair and spares programs.
• Own the end-to-end RMA and BRMA process for assigned customer(s).
• Facilitate cross-functional support to meet internal and contractual turnaround time (TAT) goals.
• Track and report RMA/BRMA metrics to internal and customer stakeholders.
• Coordinate spares forecasting, planning, and order management for assigned customers.
• Ensure compliance to customer quality and contractual requirements; drive continuous improvement.

Job description

Astronics Corporation is seeking an experienced Aftermarket Services Program Manager to lead repair and spares programs across assigned customers. You will coordinate with operations, repair station, supply chain, quality control, and engineering to meet TAT, availability, and customer satisfaction targets.

The role emphasizes ownership of commercial agreements, risk management, and delivering value through strong stakeholder engagement in a global, aviation-focused environment.