AVI Systems is hiring : Audio-Visual Support Technician Job at AVI Systems in Tow

Mediabistro; Town of Texas (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is looking for an Audio-Visual Support Technician to support a National Insurance Provider in Texas. This role involves providing technical support for audio-visual and unified communication technologies, training users, and assisting with new projects. The ideal candidate will have experience in AV systems and excellent customer service skills, working in a dynamic environment.

Benefits

Medical Insurance

Dental and Vision Plans

Employer Paid Short-Term Disability

Employee Stock Ownership Plan (ESOP)

Tuition Reimbursement

Qualifications

• Familiarity with AV systems including microphones, speakers, and projectors.
• Ability to troubleshoot common AV issues.
• Strong communication skills with the ability to explain technical information to non-technical users.

Responsibilities

• Assist in the setup, testing, and operation of audiovisual equipment.
• Provide first-level technical support to end-users experiencing issues.
• Collaborate with event coordinators to prepare AV setups for meetings and presentations.

Skills

Customer Service

Troubleshooting

Attention to Detail

Communication

Technical Support

Job description

San Antonio, TX, 118 Interpark Blvd, San Antonio, Texas, United States of America Req #11580

Friday, April 4, 2025

At AVI, we live and breathe technology. It’s just part of our DNA. We’re deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment.

The Audio-Visual Support Technician will be supporting a National Insurance Provider based in San Antonio, Texas. The primary responsibilities include providing technical support for all Audio-Visual and Unified Communication technologies within a customer’s meeting collaboration and event spaces, training end users on system functionality and helping to support any new projects or technology upgrades.

What You’ll be Doing :

• AV Equipment Setup & Operation : Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
• Technical Support : Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
• Event Support : Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
• Preventive Maintenance : Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions.
• Cable Management : Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
• Documentation : Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
• Customer Service : Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
• Inventory Management : Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What You Bring to Assure Success :

• Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
• Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).
• Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
• Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
• Experience with troubleshooting DSP’s is a plus.
• Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Customer service mindset with problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary.

Why Should You Apply?

Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!

AVI offers the following benefits to our employee owners :

• Medical Insurance : Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

AVI is an equal opportunity employer. Disabled / Veterans.

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• Town of Texas, WI, United States

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Avi Is Hiring Support • Town of Texas, WI, United States