AV/VC Remote Support Technician

Covestic; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Covestic is seeking an AV/VC Operations Technician to deliver top-notch audio-visual client support. This dual role involves coordinating events, troubleshooting audio-visual setups, and providing training for users. The ideal candidate will have a strong background in AV event management, excellent communication skills, and a passion for technology.

Qualifications

• 2+ years in AV/VC event coordination.
• Excellent verbal and written communication skills.
• Strong IT knowledge of Android, iOS, Mac, Windows, Linux.

Responsibilities

• Provide first-line AV client support for events.
• Oversee planning and execution of various events.
• Conduct training on audio-visual equipment for users.

Skills

Critical Thinking

Problem-Solving

Troubleshooting

Communication

Time Management

Education

HS Diploma or GED

Bachelor's Degree

Tools

Help Desk Tools

Google Apps

Helpdesk Support Ticket Management Software

Job description

We are seeking an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination, and troubleshooting skills, who is excited to work in a dual role. You will provide first-line AV client support and will be the initial contact for telephone, email, and direct requests from customers and field technicians. You will assist with VC booking and scheduling services, assist in conference setup, and perform troubleshooting. The ideal candidate will have a track record of running successful events and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

• Participate in regular weekly meetings to discuss upcoming events and their requirements
• Follow all client-required policies, standards, or safety guidelines
• Communicate any foreseeable problems to the Event Service Operations Program Manager at the earliest opportunity
• Diagnose infrastructure problems impacting one or many internal platform activities
• Conduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completion
• Utilize client-provided tools and systems to complete team tasks
• Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events
• Oversee planning and execution of events from large events to small user groups
• Carry out pre-event checks, ensuring all show elements are working correctly
• Provide technical audio-visual, video conferencing, and live-streaming support for events
• Use chat, voice, and video communication systems to coordinate event logistics

Skills

• HS Diploma or GED 2+ years of relevant working experience in AV/VC event coordination
• Bachelor's degree from an accredited institution
• Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device
• Strong verbal and written communication skills
• Proficiency with computers and help desk tools, along with strong typing skills
• Demonstrated success in event coordination and project coordination
• Time management and ability to work under pressure with a high sense of urgency
• Demonstrate positive and professional behavior towards clients and colleagues
• Passionate about the job and tasks at hand and be self-motivated and energetic
• IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
• Excellent understanding of signal flow in both audio and video installations
• A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results
• Skilled negotiator with proven experience finding creative ways to do more with less
• Experience working in a fast-paced and highly cross-functional organization Proficiency with any helpdesk support ticket management software
• Proficiency in Google Apps (Docs, Sheets, Slides, and Cal)