AV Technician II

Heartland Business Systems; Little Chute (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Heartland Business Systems in the United States is seeking an AV Technician to set up, test, program, and commission audio-visual equipment for customer facilities. You will work under the AV service manager with the AV team to ensure safe, professional installations at client sites.

Availability for day, night, and weekend work may be required depending on the project. This role emphasizes safety, teamwork, and customer service while maintaining equipment inventory and certifications across

Qualifications

• 2–3 years in a technical related field or internship
• Experience with AV equipment preferred
• Willingness to travel to customer sites

Responsibilities

• Set up and install microphones, speakers, displays, projectors, and control systems at events and customer sites.
• Test, troubleshoot, and resolve equipment issues; communicate with customers about updates.
• Program and commission audio processors.
• Configure networks and switches; ensure safe, clean work areas.
• Maintain equipment inventory and vehicle readiness.
• Collaborate with AV team to ensure successful installations.
• Maintain professional conduct and comply with safety standards.

Skills

Accountability

Adaptability

Ambition

Detail Orientated

Organized

Ethical

Technical Aptitude

Persistence

Decision Making

Education

High School Diploma or equivalent

Tools

Crestron

Extron

Digital Displays

Job description

This position is responsible to set up, test, program and commission AV equipment such as lighting, displays, digital audio processors, control systems and sound speakers to be used at a customer facility. This position work will work under the supervision of the AV service manager and along AV team members to collaborate to provide a safe implementation of products on the customer premises. Due to changing customer environments HBS Team Members should be able and willing to work days, nights, and weekends dependent on the project and customer needs.

Job Type

Full-time

Roles and Responsibilities

• Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events to be held on customer sites.
• Maintain a clean and safe work environment at HBS and Customer locations. This includes daily cleanup before leaving the work site.
• Test and resolve equipment issues while communicating to the customer of concerns and proposed updates.
• Program and commission audio processors
• Program control systems
• Network and switch configuration
• Collaborate with other AV teammates and HBS team members on projects to ensure a successful installation will occur.
• Ensure equipment is safely shipped to the customer site while maintaining the company vehicle in a clean and safe manner.
• Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor
• Maintain inventory of equipment while the company vehicle and for projects while on the job site. Maintain current vendor/industry specific certifications and stay current on new products and solutions.

Competencies

• Accountability - Ability to accept responsibility and account for his/her actions
• Adaptability - Ability to fit into a changing environment
• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
• Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
• Organized - Ability of an individual to be structured and methodical in working skills
• Ethical - Ability to be guided by the company’s accepted principles of moral conduct
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
• Persistence - Ability to continue in a course of action in the face of adversity
• Decision Making - Selecting an effective course of action while controlling resources and expenditures

Required Experience

• 2-3 years in a technical related field, internship, or equivalent

Preferred Experience

• 3+ years of A/V Field Experience
• 2 – 3 years of product knowledge of Crestron, Extron, Digital Displays
• Use of Hand Tools, Power Tools and Electronic Measuring Tools

Required Skills, Education and/ or Certifications required

• Valid Driver’s License
• High School Diploma or equivalent

Preferred Skills, Education and/ or Certifications required

• Basic DC Electronic Wiring and Termination Knowledge
• Computer competencies in the Microsoft Office Suite: Word, Excel, Visio, Outlook
• Knowledge of ConnectWise or equivalent software system
• Programming and Commissing experience desired
• Reading and creating install and wiring diagrams

Equal Opportunity Employer - Including Disabled and Veterans

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