AV Technician

SpaceX Corp.; Redmond (WA); Presencial; USD 75.000 - 87.000; Jornada completa

Descripción de la vacante

SpaceX in Redmond, WA is seeking an AV Technician to deliver support for conferences and events across the organization, mastering AV equipment and ensuring seamless experiences in our conference rooms.

You will troubleshoot hardware, support live events and hybrid/remote gatherings, and document issues while upholding best practices and customer service.

Formación

• 1+ years of professional experience in AV support.
• Experience with live audio/video production and video conferencing.
• Familiarity with Mac or Windows operating systems.

Responsabilidades

• Support AV/VC solutions locally and globally for in-region teams.
• Support events at SpaceX offices, including after-hours as needed.
• Troubleshoot hardware and applications, provide technical support.
• Document issue status and update stakeholders.
• Maintain SOPs and best practices; create troubleshooting guides.
• Onboard/train team members and participate in team development.

Conocimientos

AV support

Live audio

Video conferencing

Mac/Windows

Customer service

Communication

Educación

High school diploma

Herramientas

Q-SYS

Logitech

Biamp

Extron

Shure

Descripción del empleo

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

AV TECHNICIAN

SpaceX is seeking an AV (Audio/Visual) Technician to deliver exceptional support for conferences and events across the organization. As a key member of our team, you will work closely with our AV Administrators to master the use of AV equipment and systems, ensuring seamless experiences in our expanding network of conference rooms and event spaces.

In this role, you will be responsible for providing ongoing support for daily technical issues, maintenance, and general upkeep of all AV hardware and systems. You will also play a critical role in supporting live events, meetings, and hybrid/remote gatherings. To succeed, you must be a motivated, organized, and results-driven individual with excellent listening skills and strong oral and written communication abilities.

RESPONSIBILITIES:

• Support AV/VC solutions locally and globally to support in-region teams.
• Support events around the SpaceX office from an audio/visual standpoint, and occasional out-of-hours event support.
• Respond promptly to requests for technical support via email, ticketing, and chat as needed.
• Responsible for troubleshooting hardware and applications, providing technical support, and problem solving.
• Exhibit a high level of professionalism and are passionate about providing outstanding customer service.
• Document the status of issues and provide updates to management, team, and end users.
• Maintain standard operating procedures, best practices, and customer service guidelines.
• Create documentation for AV troubleshooting and configuration for team members and end users.
• Participate in onboarding and training team members.
• Drive quality and adherence to best practices within the team.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 1+ years of professional experience in AV support.
• Professional experience in live audio and video production or video conferencing solutions and support.
• Professional experience with Mac or Windows OS.

PREFERRED SKILLS AND EXPERIENCE:

• Familiarity with one or more of the following: Q-SYS, Logitech, Biamp, Extron, Shure.
• Experience supporting Microsoft Teams or video conferencing technologies.
• Experience with line drawings, signal flow, AV concepts.
• Knowledge and ability to terminate various audio and data connections.
• Cabling experience including pulling and terminating.
• Construction or mechanical background.
• Knowledge of layer 1 network technology.
• Customer service, problem-solving, and teamwork abilities.
• Outstanding communication and interpersonal skills.
• Q-SYS, CTS, Crestron DM, or similar certifications.

ADDITIONAL REQUIREMENTS:

• Must be willing to work all shifts, overtime, and/or weekends as needed.
• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
  Must be willing to travel to other SpaceX sites in support of program needs.
• Must have valid driver's license.
• Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.

COMPENSATION AND BENEFITS:
Pay Range:
Level 1: $36.00 - $42.00
Level 2: $40.00 - $46.00
Level 3: $44.00 - $52.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affir .

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITARhere.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SpaceX’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.