AV Technician

Scott Brown Media Group; Durham (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading AV services provider in Durham, NC seeks an AV Technician to operate and manage audio-visual services for various events. The AV Technician will work directly with clients to ensure a high standard of technical support, set up and operate AV equipment, and participate in all event-related activities. Candidates should have experience in AV operation and a commitment to professionalism in client interactions. This role is crucial for ensuring a seamless experience for clients and event participants.

Qualifications

• Experience in audio visual setup and operation.
• Ability to handle client inquiries professionally.
• Proficiency in managing AV equipment.

Responsibilities

• Operate AV services and assist clients directly.
• Manage event setups and technical support.
• Ensure high-quality service delivery during events.

Skills

Audio Visual operation

Technical support

Client interaction

Event setup and teardown

Job description

Description

Primary responsibilities include operation of all Audio Visual (AV) services and tasks as well as supporting client needs. Work professionally with all production staff, and other SBMG departments to service all AV technical support requests for events. AV Technicians (AVT) are responsible for working with clients directly and indirectly, establishing proper AV sets, operation of AV Services, and proper setting and striking of audio visual services.

Requirements

Essential Duties & Responsibilities

• Represent SBMG in a high level professional manner
• Treat all guests, clients, employees and staff with kindness and respect at all times.
• Perform all duties as an SBMG AVT.
• Support the property and all existing properties as necessary.
• Support the client and all existing clients as necessary.
• Support sales at the property and area.
• Proactively ensure high quality service delivery while striving for continuous improvement.
• Set/Operate/Strike of all Audio, Video, Lighting and any services SBMG offers.
• Use time wisely to learn and train on correct equipment operation.
• Teach others the correct SBMG processes when necessary.
• Take part in pre-conference meetings with clients prior to events when necessary.
• Participate in all property EO meetings as necessary.
• Create event estimates for clients, including correct pricing on products/services
• Be the on-site contact for property for all events on the premises when necessary.
• Responsible for following protocols for AV products and services.
• Responsible for completing assigned AV event setup and teardown for events.
• Responsible for ensuring property inventories ship and return to correct locations.
• Plan and implement event set ups, operations and strikes of audio, video, lighting, and other meeting and event hardware for all types of events when necessary.
• Record event inventory usages with event software.
• Provide professional and courteous technical support to all customers.
• Provide solutions for presentation needs occasionally under high- pressure circumstances.
• Provide immediate response to requests for assistance to events in progress.
• Provide setup, calibration and technical support for display devices, mounting systems. projectors and video walls.
• Provide setup and operation of audio systems including music programing and speech reinforcement.
• Secure signed work orders and approval on any added equipment.
• Manage property storerooms by organizing and tracking inventory counts.
• Deliver the expected SBMG level of service.
• All other duties as assigned.