AV Systems Engineer II

Worcester Polytech; Worcester (MA); On-site; USD 60,000 - 84,000; Full time

Job summary

Worcester Polytechnic Institute - WPI in Worcester, MA, seeks an AV Systems Engineer II to assist with the design, installation, and ongoing support of campus Audio Visual infrastructure used for courses, events, and collaborations.

The role emphasizes testing, commissioning, and coordination with vendors, managing tickets via the service desk, and helping train staff and faculty to ensure reliable AV performance.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum of 3 years of AV design, integration, or support experience.
• Strong knowledge of audiovisual systems, signal flow, and networking in higher education.

Responsibilities

• Assist with design, installation, and support of campus AV equipment and infrastructure.
• Test, troubleshoot, and coordinate with vendors as needed.
• Plan budgets and manage installations within allocations.
• Provide user support to faculty, students, and staff; manage service desk tickets.
• Coordinate digital signage administration and staff training.
• Support high-profile events with ATC staff.

Skills

AV system design

Networking concepts

Troubleshooting

Training and support

Education

Associate degree

Bachelor’s degree in AV/related field

Equivalent professional experience

Job description

JOB TITLE

AV Systems Engineer II

LOCATION

Worcester

DEPARTMENT NAME

AV Systems

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

Assist with the design, installation, and support of campus Audio Visual (AV) equipment and infrastructure critical to course delivery, project collaborations, and campus events.

JOB DESCRIPTION

• Under direction of team lead, purchase, configure, and install AV equipment, systems, and solutions targeted for permanent or temporary use according to campus requirements.
• Perform testing and troubleshooting, diagnose problems, and contact vendor for assistance as needed.
• Participate in planning budget targets and managing installations to meet budget allocations.
• Respond to customer problems and provide immediate service and support to faculty, students, and staff.
• Use Service Desk ticketing system to process AV related requests and incidents.
• Perform preventative maintenance and refresh hardware as standards change and budgets allow.
• Assist with the administration, configuration, training, and overall coordination of digital signage systems on campus as assigned by supervisor.
• Provide training and assistance to ATC staff as needed to ensure quality integrated solutions are available for smooth classroom function.
• Collaborate with other ATC staff in planning and delivery of high-profile events such as commencement.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Qualifications

• Associate degree required
• Bachelor's degree preferred
• A bachelor's degree in Audiovisual Technology, Electrical Engineering, Information Technology, Computer Science, Telecommunications, or a related technical field is preferred.
• Equivalent professional experience in AV system design, integration, installation, and support may also be considered.
• Minimum of 3 years of experience.
• Strong understanding of audiovisual systems, signal flow, networking concepts, control systems, and emerging AV technologies used in higher education environments.

Salary

Salary Grade 6: $55,400 – $68,500 per year (depending on experience) Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Compensation at WPI

FLSA STATUS United States of America (Exempt)

Equal Opportunity Employer

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Inclusive Culture

It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making.

It is committed to maintaining a campus environment free of harassment and discrimination.

About WPI

Worcester Polytechnic Institute (WPI) is a vibrant and diverse community of extraordinary students, talented and dedicated staff, and world-renowned faculty.

Along with its state-of-the-art research facilities, WPI offers competitive and comprehensive employee benefit programs, including paid time off, health insurance, life and long-term disability insurance, retirement savings plans, tuition assistance, flexible spending accounts, and a working environment that prioritizes mental health and well-being. It is a community committed to civility and respect—making inclusion and belonging a reality for everyone on its campus.

Benefits

• paid time off
• health insurance
• life and long-term disability insurance
• retirement savings plans
• tuition assistance
• flexible spending accounts
• a working environment that prioritizes mental health and well-being.