AV Service Technician - Crestron (New York City Area)

TEKsystems, Inc.; City of Yonkers (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

TEKsystems is seeking an AV Service Engineer to work in the New York City/Southern CT area. This role involves troubleshooting complex audio-visual systems in executive environments, requiring significant experience in AV technologies. The candidate will interface directly with clients and must possess excellent communication skills and a solid technical background. The position is hybrid, with considerable on-site responsibilities in prestigious settings.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• Minimum of 7-8 years of experience with AV integration or field service.
• Ability to troubleshoot and understand Crestron systems.
• Experience with AV technology and customer interfacing.

Responsibilities

• Troubleshoot and resolve AV issues in board rooms and conference rooms.
• Conduct preventative maintenance and site surveys for service agreements.
• Manage multiple service projects and lead junior technicians.

Skills

Troubleshooting

Customer Service

AV Networking

Cabling and Connectors

Education

Two-year diploma from a college or technical school

CTS certification

Tools

Multimeter

Extron equipment

Biamp systems

Cisco video conference systems

Planar video wall systems

Job description

Potential candidates must reside in the New York City / Southern CT area

The successful candidate will work from home and will be dispatched to client sites in the New York City / Southern CT area to troubleshoot and resolve AV issues found in Board rooms and conference rooms.

Description:

TEKsystems is looking for a AV Service Engineer to service their existing customers in the New York City / Southern CT metro area. Seeking candidates who are well versed troubleshooters in Audio Video technology. Potential candidates must have experience with major AV brands such as Crestron and Biamp. Will be providing in person troubleshooting of audio video systems found in executive board rooms and conference centers. Must be professional and have the ability to interface with enterprise customers.

Ability to troubleshoot and resolve complex technical issues related the following types of equipment and/or

systems:

1. Minimum of 7-8 or more years of experience with AV integration and/ or AV field service

2. AV troubleshooting - Looking for some who can troubleshoot and understands Crestron systems

3. Ability to reverse engineer legacy AV systems

4. Ability to debug newly built systems

5. Skills: Ability to troubleshoot and resolve complex technical issues with the following products and related systems:

o Extron equipment

o Biamp, QSC audio DSP products and systems

o Cisco, POLY, LOGITECH video conference systems,

o Luxul, NETGEAR, CISCO switches

o Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco products and systems

6. Testing- Someone that has done testing with multimeter and can troubleshoot issues

7. Ability to research and specify replacement products

8. Intermediate to advanced AV Networking skills

9. Cabling and connectors: ability to crimp and solder.

10. Advanced knowledgeable of signal flow and low voltage electrical concepts; i.e., Ohms law

11. Customer interfacing- Someone that does customer service work and interfaces with customers regularly.

Description:

Ability to troubleshoot and resolve complex technical issues related the following types of equipment and/or systems:

• Custom Control systems: Crestron DM and NVX / AMX

• Complex audio video systems found in executive board rooms and conference centers

• Video teleconferencing equipment and systems

• Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN and internet.

• Audio DSP based systems to include amplifiers, speakers and microphones

• Projection display devices and systems

• Video wall equipment and systems.

• Digital signage equipment and systems

• To a lesser degree: RF Systems (analog and digital)

Other Responsibilities

• Ability to conduct Preventative Maintenance testing

• Site surveys related to service agreement quotes

• Ability to write concise service reports and or system site surveys

• Excellent verbal and written skills

• Ability to successfully manage multiple service projects

• Ability to lead and mentor junior/intermediate level field service techs

Education

• A two-year diploma from a college of technical school, or equivalent experience

• CTS certification highly preferred, or equivalent experience

Experience:

3 years minimum field service experience

Other:

• Must maintain a valid driver’s license with clean driving record

• Must be able to stand, kneel and/or crouch for long periods of time

• Must be able to climb ladders and scaffolding

• Must be able to lift in excess of 50 pounds

• Must be able to work in high places, as well as small, cramped places

• Must be able to work in hot humid places, as well as cold places

Skills:

Audiovisual, Cat6, Audio, Service, Video conferencing

Pay and Benefits

The pay range for this position is $45.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Yonkers,NY.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.