AV Service Manager/Technician

ProSource; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

ProSource is seeking an AV Service Manager/Technician to join their Atlanta team. The role requires a motivated individual with strong customer service skills and Control4 certification. Responsibilities include delivering exceptional service, supporting clients, and engaging with project teams. Join a leading company in home automation and contribute to their commitment to customer satisfaction.

Benefits

401(k) matching

Company car

Competitive salary

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Wellness resources

Qualifications

• 3+ years in A/V industry in customer focused role.
• High level of emotional intelligence and excellent communication skills.
• Professional appearance and must be self-motivated yet team-oriented.

Responsibilities

• Provide world-class service and support to clients 100% of the time.
• Work cross-functionally with sales and install teams.
• Ensure clients' service needs and expectations are met.

Skills

Customer Service

Troubleshooting

Communication

Emotional Intelligence

Problem-Solving

Education

Control4 certification

Job description

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Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance
• Wellness resources
  
  
  

Location: Atlanta, GA

Job Type: Full-time

Minimum Experience: 3+ years in the AV and smart-home industry. Control4 certification and Network experience a must.

We are seeking a service technician/manager for our service department. If you are a motivated individual who enjoys providing clients with world-class customer service, we should talk...

Position Description:

As a service technician/manager, you will participate in our service department in providing world class service and support to our clients 100% of the time. You will follow the guidelines to meet the obligations of our service level agreements and will look for opportunities to match clients with the service level agreement that best fits their needs and expectations. You will work cross-functionally with the sales and install teams to ensure that the service efforts are always aligned towards setting our clients up for service success. You will be involved with small projects and upgrades through the service department.

If we are lucky, your daily work will be planned and structured. However, ours is a fast-moving and dynamic line of your work. Your priorities can shift at a moment’s notice. You must be comfortable with this and willing to be an active participant in juggling multiple demands.

We believe taking great care of our clients is the most important way to set our company apart. You will play a lead role in helping us optimize and execute our service process, ensuring our clients continue to come back to us and send us referrals.

You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issue. Client service is something we hold sacred at our company, so it is of the utmost importance that you be willing and able to serve as a helping hand for our clients in their moment of need.

Job Requirements:

• 3+ years in A/V industry in customer focused role(s)
• Control 4 certification required
• A high level of emotional intelligence
• A professional appearance at all times
• Excellent communication skills
• Resourceful and willing to patiently work through challenging situations
• Excellent troubleshooting and problem-solving skills
• Patient and friendly at all times
• Dedicated to details and follow-through
• Ambition to strive for 100% client satisfaction at all times
• Must be self-motivated when working alone, but able to work with team members
• A clean driving record and valid driver’s license
• Flexibility for scheduled on-call nighttime and weekend service (extremely rare)
  
  
  

Why work for us:

• Competitive Salary
• Medical, Dental, Vision, Life, LT/ST Insurance
• 401k. plus matching
• Paid time off
• Company truck that you can take home
• Training
  
  
  

Company Description:

Atlanta Audio & Automation is a high end custom home integration provider of Home Theater, Whole House Audio, Home Automation, and Security systems, and specializes in working with custom builders, home owners, and existing home owners looking to add new home automation and home entertainment technologies to their homes. Atlanta Audio & Automation's main design studio & showroom is in the heart of Buckhead. Our "experience center" demonstrates the quality and simplicity of enjoyable and beautiful systems that blend the values of great design with the pleasures of high-quality equipment and installation.

Founded in 1998, Atlanta Audio & Automation has designed and installed thousands of home theaters, lighting control, audio, video, surveillance, and home automation systems throughout Atlanta, Georgia, and in several states. Our exceptional product lines, combined with our highly experienced and talented personnel, allow us to design, deliver, and maintain award winning systems that give our happy customers peace of mind.

Atlanta Audio & Automation, recently awarded the 2019 CEDIA best showroom in the country with two Control4 Certified showrooms in Atlanta, is looking for a motivated and professional av service technician to join our existing team.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computers and Electronics Manufacturing

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