AV Rentals - Customer Success Manager

Rentex Audio Visual & Computer Rentals; Tempe (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Job summary

Rentex Audio Visual & Computer Rentals is searching for a motivated Customer Service Manager. This role, based in Phoenix or Las Vegas, includes assisting Account Managers and handling customer interactions in a dynamic environment.

The ideal candidate will have a solid background in AV and customer service, combined with strong communication skills and proficiency in Microsoft Office. This full-time position offers a comprehensive compensation package and opportunities for training and

Qualifications

• 3+ years of AV experience in the live event environment.
• Strong knowledge of audio, video, lighting, and computer equipment.
• Extensive experience managing high volume customer interactions.

Responsibilities

• Provide excellent customer service to external and internal clients.
• Maintain clear communication with customers in high-pressure situations.
• Manage a high volume of incoming calls and emails professionally.

Skills

AV knowledge

Customer service

Microsoft Word

Microsoft Excel

Live event production

Education

4-year college degree

Tools

Rentex inventory platform

Job description

Rentex Audio Visual & Computer Rentals is searching for a motivated Customer Service Manager. This role, based in Phoenix or Las Vegas, includes assisting Account Managers and handling customer interactions in a dynamic environment.

The ideal candidate will have a solid background in AV and customer service, combined with strong communication skills and proficiency in Microsoft Office. This full-time position offers a comprehensive compensation package and opportunities for training and