AV/Multimedia Systems Engineer IV

ARES Corporation; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA Accounts

Life & Disability Insurance

Critical Illness & Accident Insurance

ESOP

401(k) Plan

Paid Time Off & Holidays

Job summary

ARES eMITS is seeking a Multimedia Systems Engineer to support Microsoft Teams Rooms in NASA-managed collaboration spaces. You will design, install, configure and document certified systems, ensuring alignment with NASA standards and mission requirements.

The role requires hands-on expertise, strong leadership, and the ability to manage multiple projects while communicating complex technical concepts to non-technical stakeholders. Travel for site surveys and installations may be required.

Qualifications

• Requires minimum BA/BS and 8-12 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.

Responsibilities

• Design, install and configure MTR appliance-based systems (compute, touch consoles, cameras, mics, speakers, displays, content ingest).
• Manage multiple projects simultaneously and provide daily/weekly project reporting.
• Provide technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
• Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation.
• Stay current on industry trends as they relate to evolving collaboration space solutions.
• Review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability.
• Analyze complex systems, identify gaps, and independently develop solutions.
• Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5-7 year planning horizon).
• Draft detailed engineering plans, analyses, workflows, and cost estimations.
• Support and guide facility-related systems considerations.
• Facilitate engineering activities and meetings with Product Owners, customers, and stakeholders.
• Communicate technical concepts clearly to non-technical stakeholders.
• Willingness to travel for face‑to‑face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed.
• Maintain relevant Microsoft Teams Rooms-related certifications

Skills

Communication skills

Project management

Leadership

Customer service

Education

BA/BS in a related field

Microsoft Collaboration Systems certification

Tools

Microsoft Teams Rooms

Intune

SharePoint

Box

Job description

ARES eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands‑on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.

eMITS is NASA's enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency's mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA's mission to inspire discovery and share NASA's story with the world.

JOB RESPONSIBILITIES:

• Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
• Manage multiple projects simultaneously and provide daily/weekly project reporting.
• Provide technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
• Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
• Stay current on industry trends as they relative to evolving collaboration space solutions.
• Review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
• Analyze complex systems, identify gaps, and independently develop solutions.
• Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5-7 year planning horizon).
• Draft detailed engineering plans, analyses, workflows, and cost estimations.
• Support and guide facility-related systems considerations.
• Facilitate engineering activities and meetings with Product Owners, customers, and stakeholders.
• Communicate technical concepts clearly to non-technical stakeholders.
• Willingness to travel for face‑to‑face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
• Maintain relevant Microsoft Teams Rooms-related certifications

EDUCATION & WORK REQUIREMENTS:

• Requires minimum BA/BS and 8-12 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.

MINIMUM REQUIREMENTS:

• Must be a U.S. citizen.
• Current Microsoft Teams Rooms certification, kept current as the MTR device list changes.
• Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
• Demonstrated experience designing, installing, and configuring certified, appliance-based Microsoft Teams Rooms systems (compute, touch consoles, cameras, microphones, speakers, displays, and content ingest) that do not rely on third-party AV control systems.
• Proven ability to engineer a room as a complete audio/video system, including room sizing, camera and microphone coverage, speaker coverage, display readability, cabling, and signal flow.
• Experience with installation verification and acceptance testing, including camera framing, microphone pickup and noise rejection, and physical security.
• Experience with network configuration and device enrollment (WCS Intune or equivalent) in line with Agency Security Configuration Standards.
• Ability to write engineering documentation, installation guides, and end‑user training materials that meet Section 508, kept in version‑controlled repositories such as SharePoint Online.
• Familiarity with EPEAT and energy‑savings standards.
• Strong communication and customer service skills, including explaining technical concepts to non‑technical stakeholders and managing multiple projects with daily or weekly reporting.
• Proficiency in Microsoft 365, SharePoint, and Box.

Preferred Qualifications:

• Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
• Industry‑recognised certifications in audio/video engineering, IT systems integration, or related fields
• Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
• Familiarity with NASA or federal procurement systems (e.g., SAP, Deltek, Oracle) for managing PRs, POs, and vendor invoicing.
• Experience in guiding system architecture transitions and modernization efforts.
• Experience supporting risk‑based decisions, system security plan documentation, and coordination with engineering and service delivery leads
• Experience providing training and training materials on collaboration and conference rooms
• Experience working in sensitive or mission‑critical environments, with awareness of federal IT security protocols and data handling standards.

ARES BENEFITS:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify.

We believe in hiring a diverse workforce and fostering an inclusive culture.

We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

ARES shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5