AV & Live Event Technology Specialist

Creative Artists Agency; Los Angeles (CA); Hybrid; USD 50,000 - 69,000; Full time

Benefits offered by this job

Benefits

Discretionary bonus

Job summary

Creative Artists Agency (CAA) is hiring an AV & Event Technology Specialist in Los Angeles to deliver reliable audiovisual and event experiences. The role partners with Technology, Facilities, Creative Services, and Production to support day-to-day AV operations, hybrid meetings, live events, IPTV, and digital signage with strong attention to detail.

Responsibilities include configuring Cisco RoomOS devices, supporting Teams environments, and ensuring equipment readiness for screenings,

Qualifications

• 3-5 years of professional experience in AV operations, event support, or a similar technical role.
• Intermediate knowledge of Cisco RoomOS and collaboration endpoints, including configuration, troubleshooting, and environment support.
• Experience supporting a Microsoft Teams environment.
• Hands-on experience with AV systems, including displays, switchers, DSPs, microphones, control processors, and conferencing hardware.
• Strong troubleshooting skills in live-event and meeting environments under time-sensitive conditions.
• Familiarity with IPTV and digital signage platforms, including content deployment and playback monitoring.
• Ability to lift and install equipment, run cables, and perform physical room setups.

Responsibilities

• Perform daily operational support for AV systems, ensuring conference rooms, screening spaces, and event areas are fully functional.
• Set up, operate, and strike AV equipment for live events, including meetings, town halls, screenings, and special productions.
• Troubleshoot and resolve AV incidents promptly, escalating issues when necessary to minimize downtime.
• Collaborate with the Service Desk to develop ticketing workflows, escalation paths, and resolution protocols that improve response times and service consistency.
• Configure and support Cisco RoomOS devices, including endpoint setup, firmware updates, troubleshooting, and integration with collaboration platforms.
• Manage IPTV and digital signage systems, including content scheduling, playback verification, system monitoring, and vendor coordination for outages or updates.
• Provide on-site support for high-profile events, working closely with Facilities, IT, Creative Services, and Production teams.
• Conduct routine system checks, firmware updates, and preventive maintenance on AV equipment.
• Support remote participants and hybrid events through platforms such as Microsoft Teams, Zoom, and Webex.
• Document processes, update room guides, and contribute to AV knowledge-base articles for internal use.
• Maintain strong vendor relationships and coordinate with external partners for repairs, rentals, or supplemental staffing.

Skills

AV operations

Cisco RoomOS

Microsoft Teams

Live events

Equipment setup

Tools

Crestron XiO Cloud

Q-SYS

Extron

BrightSign

Job description

Creative Artists Agency (CAA) is hiring an AV & Event Technology Specialist in Los Angeles to deliver reliable audiovisual and event experiences. The role partners with Technology, Facilities, Creative Services, and Production to support day-to-day AV operations, hybrid meetings, live events, IPTV, and digital signage with strong attention to detail.

Responsibilities include configuring Cisco RoomOS devices, supporting Teams environments, and ensuring equipment readiness for screenings,