AV Lead Technician

Amplify People; West Palm Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading integrator in the AV and networking industry seeks a Lead Technician to oversee high-end residential installations. The role prioritizes mentorship, troubleshooting, and collaboration, offering opportunities for professional growth and travel for international projects.

Benefits

Health, dental, and vision insurance

Paid training and certifications after six months

PTO and paid holidays

Qualifications

• 5+ years of experience in residential AV installations.
• Proficiency in essential network troubleshooting.
• Ability to work independently and mentor junior technicians.

Responsibilities

• Oversee high-end residential AV installations.
• Troubleshoot and install advanced audio, video, and IP networking systems.
• Coordinate with programming and project management teams.

Skills

Network troubleshooting

Client-facing communication

Organizational skills

Leadership

Job description

Company Overview
We are partnering with a leading integrator in the audio, video, and networking space, known for delivering innovative home automation and AV solutions. Their commitment to quality, customer service, and a supportive work environment sets them apart in the industry.

Why Join Us?
This integrator is more than the projects they undertake; they are defined by how they approach their work. Guided by core values, Experiential, Innovation, Integrity, Prescience, Transcendence, and Team Collaboration, their culture fosters professional growth, teamwork, and a commitment to exceeding expectations.

• Experiential: Delivering exceptional, cutting-edge solutions that inspire clients and teams alike.
• Innovation: Staying at the forefront of technology by embracing creativity and pushing boundaries to enhance lives.
• Integrity: Upholding transparency, honesty, and accountability in every interaction.
• Prescience: Thinking ahead with proactive planning, effective communication, and adaptability.
• Transcendence: Committed to continuous improvement, setting new standards, and exceeding expectations.
• Team Collaboration: Valuing the unique perspectives and contributions of every team member to drive success together.

This is an opportunity to work with a team that prioritizes growth, innovation, and delivering transformative results. Join a company that values your skills, encourages professional development, and empowers you to make a lasting impact.

Job Overview
The Lead Technician will oversee high-end residential AV installations, providing leadership and mentorship to junior team members. The role includes troubleshooting, installing advanced systems, and occasional travel to assist other regions or international projects.

Responsibilities

• Complete new project installations and day-to-day field service independently or as part of a team
• Troubleshoot and install audio, video, and IP networking systems (Netgear, Meraki, Ruckus)
• Perform basic programming for control systems (e.g., Savant, Control4) and lighting (Lutron, Vantage)
• Coordinate with the Programming & IT (PIT) and Project Management (PM) teams.
• Maintain documentation and adhere to industry standards
• Travel occasionally for up to a week at a time, with a per diem of $72/day and 10% pay increase for out-of-town projects

Qualifications

• 5+ years of experience in residential AV installations
• Proficiency in essential network troubleshooting and industry best practices
• Strong client-facing communication and organizational skills
• Ability to work independently and mentor junior technicians
• Willingness to travel domestically or internationally (passport preferred)

Employee Core Values

• Responsible, flexible, and self-motivated.
• Eager to assist others while executing plans and maintaining documentation.
• Organized, detail-oriented, and committed to industry standards.

Development Milestones

• First 30 Days: Complete onboarding, training, and shadowing with senior staff.
• 60-90 Days: Demonstrate installation and service proficiency under supervision.
• 180 Days: Begin advanced CEDIA CIT/IST training; take on leadership roles in projects.
• 1 Year: Complete CEDIA CIT/IST certification and demonstrate comprehensive technical proficiency.

Benefits

• Health, dental, and vision insurance
• Paid training and certifications after six months
• PTO and paid holidays

Compensation

Hourly Rate $33-40 Based on Experience + 10% pay increase for travel