AV Incident Response & Safety Specialist

TaskUs; Chandler (AZ); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

401k

Birthday Leave

Vacation time, sick time

Employee Assistance Program

Referral Incentive Program

Job summary

TaskUs in Chandler, AZ seeks an AV Operations Specialist to provide navigational assistance, decision making, and safety oversight for autonomous vehicles in complex urban settings. You will monitor AV behavior, maintain human-machine interaction, and adapt to dynamic road conditions while delivering high‑quality customer service and collaboration with 24/7 scheduling in a fast-paced environment.

Role requires attention to safety certifications and the ability to pass background checks, with

Qualifications

• Strong focus on safety and attention to detail.
• Excellent problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced, ever-changing environment.
• 2 years experience in customer service with de-escalation and communication skills.
• At least 3 years driving experience on public roads.
• Adaptability to new technologies and processes.
• Ability to self-correct and learn from previous mistakes; maintain safety certifications.
• Ability to stay focused and seated for long periods.
• Ability to multitask in dynamic situations.
• Schedule flexibility to support a 24/7 operation including holidays.
• Valid driver's license with 3 years of driving experience and a clean record.
• Ability to pass background, drug, and employment checks.

Responsibilities

• Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Decision Making: Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
• Safety Oversight: Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
• Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Continuous Learning: Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
• Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

Skills

Safety-focused

Problem solving

Decision making

Customer service

Communication

Interpersonal skills

2 years driving

Focus under pressure

Job description

TaskUs in Chandler, AZ seeks an AV Operations Specialist to provide navigational assistance, decision making, and safety oversight for autonomous vehicles in complex urban settings. You will monitor AV behavior, maintain human-machine interaction, and adapt to dynamic road conditions while delivering high‑quality customer service and collaboration with 24/7 scheduling in a fast-paced environment.

Role requires attention to safety certifications and the ability to pass background checks, with